At a Glance
- Tasks: Support Microsoft Dynamics 365 users and troubleshoot issues in live environments.
- Company: Established tech consultancy specialising in Microsoft business applications.
- Benefits: Up to £42,000 salary, remote work, and career progression opportunities.
- Other info: Opportunity to progress into a leadership role as the team expands.
- Why this job: Join a growing team and make a real impact on customer support.
- Qualifications: Experience in ERP support, particularly with Dynamics NAV or Business Central.
The predicted salary is between 51750 - 63250 £ per year.
Senior Business Central Support Consultant required to join an established technology consultancy based in Gateshead (remote with occasional travel). This is a support role focused on Microsoft Dynamics 365, with a particular emphasis on ERP platforms such as Dynamics NAV and Business Central. You'll be responsible for supporting a variety of customers across their live environments, troubleshooting escalated 2nd line issues and helping users get the most from their systems.
The Organisation
This is an established technology consultancy specialising in Microsoft business applications, working with customers across a range of sectors to deliver and support business-critical technology solutions. The business has a strong focus on Microsoft Dynamics 365 and the wider Power Platform, supporting customers throughout the full lifecycle of their systems. As the customer base continues to grow, they're looking to strengthen their dedicated support capability with someone who can provide reliable, high-quality application support. The support team is currently small, giving the successful candidate the opportunity to have a genuine impact on how the function develops. There are plans in place for this function to grow significantly in the near future, so there is genuine opportunity to progress to a Team Lead position when the team grows.
The Role
This is a hands-on Dynamics BC Support role focused on supporting existing customers and resolving issues across their live environments. You'll manage support tickets from investigation through to resolution or escalation, troubleshooting application issues, applying fixes and working directly with end users. A key focus will be supporting Dynamics NAV / Dynamics 365 Business Central, so previous ERP support experience is important. You'll also gain exposure to the wider Microsoft ecosystem, including Dynamics 365 and Power Platform technologies such as Power BI, Power Apps and Power Automate.
What They're Looking For
- Experience providing ERP support within a Microsoft environment (2nd line)
- Experience supporting Dynamics NAV or Dynamics 365 Business Central (2nd line)
- Strong troubleshooting and problem-solving skills, with the ability to diagnose application and user issues
- Experience working directly with customers or end users in a support environment
- Good understanding of business processes, particularly areas such as finance, sales or operations
- Experience working with support tickets, SLAs, incident management and appropriate escalation
- Experience supporting/mentoring less experienced colleagues would be beneficial
- Exposure to Power Platform would be beneficial
The Offer
You'll receive a salary of up to £42,000, with the role operating on a remote first basis (occasional but rare travel to Gateshead) and working Monday to Friday on either an 8am-4pm or 10am-6pm shifts. This is a great opportunity to join an established Microsoft technology consultancy where you'll gain exposure to a range of customers, business processes and Dynamics technologies. There's also genuine scope to develop your career and, for the right person, progress into a leadership position within the support function.
If you're a Senior Business Central Support Consultant or similar and are interested in finding out more, please apply or get in touch with Matt MacAlpine at Cathcart Technology. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Senior Business Central Support Consultant in Scotland employer: Cathcart Technology
Join a dynamic and innovative organisation in Liverpool that values its employees and fosters a collaborative work culture. As an IT Project Manager, you'll benefit from competitive pay, flexible working arrangements, and opportunities for professional growth while leading impactful projects in a fast-paced environment. With a focus on technology transformation and supply chain efficiency, this role offers a unique chance to make a real difference within the company and the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Central Support Consultant in Scotland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cathcart Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Cathcart Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cathcart Technology!
✨Direct Apply to Cathcart Technology
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We think you need these skills to ace Senior Business Central Support Consultant in Scotland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cathcart Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cathcart Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cathcart Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
