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- Tasks: Support a critical platform for global financial institutions and lead incident responses.
- Company: Join a growing tech organisation in Edinburgh with a focus on innovation.
- Benefits: Competitive salary, annual bonus, hybrid working, and solid benefits package.
- Why this job: Make a real impact in a client-facing role while shaping service operations.
- Qualifications: Experience in application support, Oracle, SQL, and client-facing roles.
- Other info: Great career growth opportunities in a dynamic, global team.
The predicted salary is between 50000 - 65000 £ per year.
A global technology organisation is looking for a Senior Application Support Analyst to join their growing Edinburgh-based team. The company provides critical infrastructure and software to major financial institutions worldwide and is currently experiencing significant growth, making this a great time to join.
This is a client-facing senior role within a global product support function, supporting a Security Finance and Collateral Management platform used by customers across international markets.
What you'll be doing:
You'll sit at the heart of a globally used, business-critical platform. You'll also take full ownership of incidents, service requests, problems, and changes, acting as a trusted point of contact for key clients while leading the response to major incidents and complex technical challenges. Working closely with Level 3 engineering teams and engagement managers, you'll play a pivotal role in keeping systems running smoothly for financial institutions around the world. Beyond day-to-day support, you'll help shape how the service operates by driving process and product improvements, influencing best practice across international teams in the UK, North America, Asia, and Australia, and mentoring junior analysts as the team continues to grow.
You'll ideally have experience with most of the following:
- Experience in a relevant Application / Product Support role
- Strong experience with Oracle and SQL
- Working knowledge of Java and .NET environments
- Experience supporting business-critical applications in a client-facing capacity
- Ability to work effectively within a distributed, global team
- Proven ability to meet deadlines in a fast-paced, changing environment
- Financial services experience is desirable, but not essential
What's On Offer:
In return, you'll receive a salary of £50,000 - £65,000, a 10% annual bonus, and an all-round solid benefits package. The role offers hybrid working with 2-3 days per week in a central Edinburgh office, easily accessible from both train stations, along with the opportunity to join a high-growth organisation working on complex, enterprise-scale systems with strong long-term career prospects.
If you're keen to learn more, please apply or drop Matthew MacAlpine at Cathcart Technology a message.
Senior Application Support Analyst in Livingston employer: Cathcart Technology
Contact Detail:
Cathcart Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Analyst in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and finance sectors. Attend meetups or webinars related to application support, and don’t be shy about mentioning you’re on the lookout for opportunities. You never know who might have a lead!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Since this role involves Oracle, SQL, and possibly Java or .NET, make sure you can talk confidently about your experience with these technologies. Practice common interview questions and scenarios you might face.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations with potential employers, share specific examples of how you've tackled complex issues in previous roles. This will demonstrate your ability to handle the challenges that come with supporting critical applications.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Senior Application Support Analyst role. Plus, it’s a great way to get noticed by hiring managers who are looking for candidates just like you.
We think you need these skills to ace Senior Application Support Analyst in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Application Support Analyst role. Highlight your experience with Oracle, SQL, and any client-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex technical challenges. We’re keen on candidates who can demonstrate their ability to handle incidents and service requests effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Cathcart Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Oracle, SQL, Java, and .NET environments. Be ready to discuss how you've used these technologies in previous roles, especially in a client-facing capacity. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've handled major incidents or complex technical challenges in the past. Highlight your approach to troubleshooting and how you’ve led teams through tough situations. This will showcase your ability to take ownership and lead under pressure.
✨Understand the Financial Sector
Even if financial services experience isn't essential, having a basic understanding of the industry can set you apart. Familiarise yourself with key terms and concepts related to Security Finance and Collateral Management. This will help you connect better with the role and the clients you'll be supporting.
✨Showcase Your Team Spirit
Since this role involves working within a distributed global team, be prepared to discuss how you collaborate with others. Share examples of mentoring junior analysts or driving process improvements. This will demonstrate your commitment to teamwork and your ability to influence best practices across international teams.
