At a Glance
- Tasks: Support customers using Microsoft Dynamics 365, troubleshooting issues and enhancing user experience.
- Company: Established tech consultancy in Gateshead with a focus on Microsoft business applications.
- Benefits: Up to £40,000 salary, hybrid work, flexible hours, and career progression opportunities.
- Other info: Gain exposure to the Power Platform and develop your skills in a dynamic environment.
- Why this job: Join a small team where you can make a real impact and grow your career.
- Qualifications: Experience in ERP support, particularly with Dynamics NAV or Business Central.
The predicted salary is between 51750 - 63250 £ per year.
Dynamics 365 Support Consultant required to join an established technology consultancy based in Gateshead (hybrid with flexibility). This is a support role focused on Microsoft Dynamics 365, with a particular emphasis on ERP platforms such as Dynamics NAV and Business Central. You'll be responsible for supporting a variety of customers across their live environments, troubleshooting issues and helping users get the most from their systems.
The Organisation
This is an established technology consultancy specialising in Microsoft business applications, working with customers across a range of sectors to deliver and support business-critical technology solutions. The business has a strong focus on Microsoft Dynamics 365 and the wider Power Platform, supporting customers throughout the full lifecycle of their systems. As the customer base continues to grow, they're looking to strengthen their dedicated support capability with someone who can provide reliable, high-quality application support. The support team is currently small, giving the successful candidate the opportunity to have a genuine impact on how the function develops.
The Role
This is a hands-on Dynamics 365 Support role focused on supporting existing customers and resolving issues across their live environments. You'll manage support tickets from investigation through to resolution or escalation, troubleshooting application issues, applying fixes and working directly with end users. A key focus will be supporting Dynamics NAV / Dynamics 365 Business Central, so previous ERP support experience is important. You'll also gain exposure to the wider Microsoft ecosystem, including Dynamics 365 and Power Platform technologies such as Power BI, Power Apps and Power Automate. The team is currently small, so there's also scope for a more experienced candidate to eventually progress into a more senior position as the support function grows.
What They're Looking For
- Experience providing ERP support within a Microsoft environment
- Experience supporting Dynamics NAV or Dynamics 365 Business Central
- Strong troubleshooting and problem-solving skills, with the ability to diagnose application and user issues
- Experience working directly with customers or end users in a support environment
- Good understanding of business processes, particularly areas such as finance, sales or operations
- Experience working with support tickets, SLAs, incident management and appropriate escalation
- Exposure to Power Platform would be beneficial
The Offer
You'll receive a salary of up to £40,000, with the role operating on a hybrid basis in Gateshead (loads of flex) and working Monday to Friday on either an 8am-4pm or 10am-6pm shifts. This is a great opportunity to join an established Microsoft technology consultancy where you'll gain exposure to a range of customers, business processes and Dynamics technologies. There's also genuine scope to develop your career and, for the right person, progress into a leadership position within the support function.
If you're a Dynamics Support Consultant or similar and are interested in finding out more, please apply or get in touch with Matt MacAlpine at Cathcart Technology.
Dynamics Support Consultant in Lincolnshire employer: Cathcart Technology
Cathcart Technology is an excellent employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation. With opportunities for professional growth through mentorship and hands-on experience in cutting-edge AI and ML projects, employees can thrive in a supportive environment while enjoying the flexibility of hybrid working in the beautiful city of Edinburgh.
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We think this is how you could land Dynamics Support Consultant in Lincolnshire
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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We think you need these skills to ace Dynamics Support Consultant in Lincolnshire
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Cathcart Technology.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Cathcart Technology and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Cathcart Technology
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Cathcart Technology uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
