At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users worldwide.
- Company: Join a respected global professional services organisation in Glasgow.
- Benefits: Competitive salary, hybrid work model, and opportunities for skill development.
- Other info: 12-month FTC with potential for permanent position and excellent career growth.
- Why this job: Gain hands-on experience with modern tech and make a real impact in a dynamic environment.
- Qualifications: Experience with Windows 10, Microsoft 365, and IT support processes.
The predicted salary is between 30000 - 40000 £ per year.
An IT Service Desk Analyst is required to join a global professional services organisation on a 12 month FTC in Glasgow (2 days in office). This is a varied, hands-on role where no two days are the same, offering exposure to modern technologies, enterprise-scale systems and users across multiple international offices.
What you'll be doing
- Delivering a high-quality support service to users across the business, acting as a trusted point of contact for a wide range of technical issues and service requests.
- Taking ownership of incidents from initial logging through to resolution, ensuring they're handled efficiently while keeping users informed every step of the way.
- Providing support through a variety of channels including phone, email, remote access and face-to-face floor walking.
- Troubleshooting hardware, software and connectivity issues, supporting remote workers, and helping maintain a reliable and secure IT environment across multiple international offices.
- Managing and configuring laptops, desktops and mobile devices, setting up equipment for new starters, administering user accounts and access requests, and maintaining accurate asset and configuration records.
You'll ideally have most of the following:
- Experience with Windows 10 and Microsoft 365
- Active Directory administration
- Windows Server environments
- Remote working technologies including VPNs and Citrix
- Mobile Device Management solutions
- Building, configuring and troubleshooting PCs and laptops
- ITIL-based support processes and incident management
Why apply?
This is an opportunity to join a highly respected international organisation where technology plays a critical role in supporting the business. You'll gain exposure to a broad technical estate, work alongside experienced IT professionals and contribute to meaningful projects while developing your own skills. The role is a 12 month FTC (with scope to go perm) and offers a competitive salary. The role is hybrid in Glasgow city centre (2 days in office).
If this sounds interesting, please apply or reach out to Matt MacAlpine at Cathcart Technology. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
IT Service Desk Analyst (12 Month FTC) employer: Cathcart Technology
Join a globally respected professional services organisation in Glasgow, where you'll thrive in a dynamic work environment that champions innovation and collaboration. With a strong focus on employee development, you will have the opportunity to enhance your technical skills while working with cutting-edge technologies and a diverse team of IT professionals. Enjoy a competitive salary and the flexibility of a hybrid work model, all within a supportive culture that values your contributions and fosters career growth.
