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For Companies At a Glance
- Tasks: Solve tech problems, support customers, and manage IT issues in a dynamic environment.
- Company: A fast-growing Managed Service Provider based in Glasgow.
- Benefits: Competitive salary, bonuses, healthcare, flexible shifts, and funded certifications.
- Why this job: Join a supportive team and grow your tech skills while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and knowledge of Microsoft systems.
- Other info: Enjoy a hybrid work model with opportunities for career progression.
The predicted salary is between 25000 - 30000 £ per year.
A well-established Managed Service Provider in Glasgow are looking to add a talented IT Support Engineer to their team (hybrid). If you enjoy solving problems, speaking with customers, and want to work somewhere that genuinely invests in your development, this is one worth applying for.
The Opportunity:
You'll join a tight-knit support team within a tech company that's growing quickly. You should expect real variety: troubleshooting Microsoft environments, working on networking and Internet issues, supporting cloud and UC technologies.
You'll take full ownership of tickets, work directly with customers, collaborate with third-party providers, and head onsite when required. Once trained, you'll also join a well-structured on-call rota with generous additional payments.
This role is based at their Glasgow HQ for a minimum of three days per week on-site, with client visits depending on contracts. If you're looking for a new challenge, responsibility and meaningful technical growth, this environment will give you exactly that.
You'll ideally have:
- Previous experience in an IT helpdesk or support role
- Strong communication and customer-facing skills
- Knowledge of Internet technologies
- Experience with Microsoft-based operating systems and end-user troubleshooting
- Familiarity with UC or Microsoft Teams Direct Routing (a bonus, not essential)
- Good time management and confidence in triaging and resolving issues
- Ability to work independently and as part of a busy, fast-paced team
- A valid driving licence (essential)
What's on offer:
You'll enjoy a competitive salary of £25,000 to £30,000, quarterly bonus opportunities, healthcare, pension, 22 days holiday plus statutory public, flexible shifts between 8am and 6pm, funded certifications with exam leave and many more great benefits. Onsite parking is also provided for those that choose to drive.
If you're keen to join a company that truly backs your growth, provides training, self-development and internal progression then this is a great opportunity.
Please apply or contact Matthew MacAlpine at Cathcart Technology. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
IT Support in Glasgow employer: Cathcart Technology
Contact Detail:
Cathcart Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Make sure you can showcase your problem-solving skills and customer service experience, as these are key in this role.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and growth aspirations. Check out our website for opportunities that excite you and fit your skill set!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace IT Support in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In the IT world, problem-solving is key. When detailing your past experiences, focus on specific challenges you faced and how you resolved them. We want to know how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cathcart Technology
✨Know Your Tech
Brush up on your knowledge of Microsoft environments and Internet technologies. Be ready to discuss your previous experiences in IT support, especially any specific troubleshooting scenarios you've handled.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about examples where you successfully resolved customer issues and how you communicated throughout the process.
✨Demonstrate Problem-Solving Abilities
Prepare to tackle hypothetical troubleshooting scenarios during the interview. Think through your approach to diagnosing and resolving issues, and be ready to share your thought process with the interviewer.
✨Ask Insightful Questions
Show your interest in the company by asking questions about their support processes, team dynamics, and opportunities for professional development. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
