At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users worldwide.
- Company: Respected global professional services organisation with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for skill development.
- Other info: Great career growth potential and exposure to enterprise-scale systems.
- Why this job: Join a dynamic team and work with modern technologies in a hands-on role.
- Qualifications: Experience with Windows 10, Microsoft 365, and ITIL processes.
The predicted salary is between 40000 - 80000 £ per year.
Salary: £40,000 - £80,000 per year
Requirements
- Experience with Windows 10 and Microsoft 365
- Active Directory administration experience
- Experience supporting Windows Server environments
- Experience with remote working technologies including VPNs and Citrix
- Experience with Mobile Device Management solutions
- Experience building, configuring and troubleshooting PCs and laptops
- Experience with ITIL-based support processes and incident management
Responsibilities
- Deliver a high-quality support service to users across the business as a trusted point of contact for technical issues and service requests
- Take ownership of incidents from initial logging through to resolution, keeping users informed throughout
- Provide support through phone, email, remote access and face-to-face floor walking
- Troubleshoot hardware, software and connectivity issues
- Support remote workers and help maintain a reliable and secure IT environment across multiple international offices
- Manage and configure laptops, desktops and mobile devices
- Set up equipment for new starters
- Administer user accounts and access requests
- Maintain accurate asset and configuration records
Technologies
- Active Directory
- Citrix
- Hardware Support
- ITIL
- Microsoft 365
- Mobile
- Windows
- Office 365
We are a highly respected global professional services organisation offering a 12 month fixed-term IT Service Desk Analyst role in Glasgow, with hybrid working and two days in the office. This is a varied, hands-on opportunity with exposure to modern technologies, enterprise-scale systems and users across multiple international offices. We offer a competitive salary, the potential for the role to become permanent, and the chance to work alongside experienced IT professionals while contributing to meaningful projects and developing your skills.
IT Service Desk Analyst in Glasgow employer: Cathcart Technology
Join a highly respected global professional services organisation in Glasgow as an IT Service Desk Analyst, where you will enjoy a dynamic work culture that values collaboration and innovation. With hybrid working options, competitive salaries, and opportunities for professional growth, you will be part of a team that supports users across international offices while gaining exposure to cutting-edge technologies. This role not only offers the potential for permanent placement but also allows you to contribute to meaningful projects that enhance your skills and career trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cathcart Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cathcart Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cathcart Technology!
✨Direct Apply to Cathcart Technology
Let's not forget to apply directly through the Cathcart Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cathcart Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cathcart Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cathcart Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
