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- Tasks: Support live environments and engage in exciting infrastructure projects.
- Company: Award-winning software and hosting provider in South Manchester.
- Benefits: Competitive salary, private medical, bonus, and hybrid working.
- Why this job: Join a supportive team and grow your infrastructure skills hands-on.
- Qualifications: Experience in 2nd/3rd line support with strong Windows Server knowledge.
- Other info: Great transport links and a collaborative culture await you.
The predicted salary is between 28000 - 36000 £ per year.
South Manchester (Hybrid - 1 day onsite) £35,000 - £40,000 + excellent benefits
Are you a solid 2nd or early 3rd Line Engineer with strong Windows Server experience who wants to move further into infrastructure and project work? We're working with a long-established, award-winning software and hosting provider based in South Manchester who are looking to add an Infrastructure Support Engineer to their close-knit platform team. This is a hands-on role supporting live environments, but with genuine opportunity to get involved in infrastructure projects, upgrades and ongoing platform improvements.
The Role:
This position sits between support and infrastructure delivery. There's no split between "support" and "projects" - if an issue comes in, the whole team gets involved, and equally you'll be encouraged to contribute to project work as part of your day-to-day role. The environment is predominantly Windows-based, with Linux used for management and supporting services. Linux experience is useful but not essential.
What You'll Be Doing:
- Providing 2nd/3rd line support for a production hosting and infrastructure environment
- Working hands-on with Windows Server (configuration, troubleshooting, changes - not desktop support)
- Supporting virtualised platforms and associated infrastructure services
- Assisting with infrastructure projects including upgrades, migrations and new deployments
- Monitoring systems and responding to alerts within agreed SLAs
- Working with datacentre and third-party partners for connectivity and VPN change requests
- Managing and supporting storage technologies
- Supporting Firewall rule changes and security policies
- Assisting with patching, backups, DR testing and general platform stability
What We're Looking For:
- Experience in a 2nd or 3rd Line Infrastructure/Systems/Hosting Support role
- Strong Windows Server experience and confidence working in server environments
- Some exposure to Linux (nice to have, not mandatory)
- Experience with virtualisation (VMware or similar)
- Understanding of storage platforms and technologies
- Working knowledge of networking fundamentals: IP-level routing, VLAN concepts, Firewall policies, VPN changes (requests and coordination rather than full design)
- A collaborative mindset - happy to support BAU issues and get involved in project delivery
- Someone curious, hands-on and keen to continue developing their infrastructure skills
Why Join?
- South Manchester location with excellent transport links
- Hybrid working - typically 1 day per week onsite
- Supportive, low-churn environment with a strong team culture
- Real exposure to infrastructure projects and platform improvements
- Excellent benefits package including private medical and bonus
- Salary £35,000 - £40,000, depending on experience
If you're a capable infrastructure Support Engineer looking to take the next step without being thrown in at the deep end, this is a great opportunity to grow in a stable, well-run environment. Call for a confidential chat.
Infrastructure Support Analyst in England employer: Cathcart Technology
Contact Detail:
Cathcart Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Analyst in England
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for an Infrastructure Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in relevant online communities or forums. Share your knowledge and ask questions. This not only helps you learn but also puts you on the radar of potential employers looking for someone with your skills.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills, especially around Windows Server and virtualisation. Be ready to discuss real-world scenarios where you've solved problems or contributed to projects.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and take the time to engage with us directly. It shows you're serious about landing that Infrastructure Support Analyst position.
We think you need these skills to ace Infrastructure Support Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server and any relevant infrastructure projects. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through.
Show Off Your Problem-Solving Skills: In your application, mention specific examples where you've tackled challenges in a 2nd or 3rd line support role. We’re all about collaboration and hands-on problem-solving, so share those stories that highlight your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Cathcart Technology
✨Know Your Windows Server Inside Out
Make sure you brush up on your Windows Server skills before the interview. Be ready to discuss your hands-on experience with configuration, troubleshooting, and any changes you've made in previous roles. This is crucial since the job revolves around supporting live environments.
✨Show Off Your Collaborative Spirit
This role requires a team player who’s willing to jump into both support and project work. Prepare examples of how you've worked collaboratively in past positions, especially when tackling issues or contributing to projects. Highlighting your teamwork will resonate well with the hiring team.
✨Get Familiar with Virtualisation and Networking
Since the position involves working with virtualised platforms and networking fundamentals, make sure you can talk about your experience with VMware or similar technologies. Brush up on IP-level routing, VLAN concepts, and firewall policies so you can confidently answer any technical questions.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the infrastructure projects they’re currently working on or their approach to platform improvements. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
