At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot a variety of technical issues.
- Company: Established MSP in central Edinburgh with a focus on professional development.
- Benefits: Salary between £32,000 - £35,000, funded certifications, and training opportunities.
- Other info: Fully onsite role with potential for hybrid working after six months.
- Why this job: Join a growing tech team and enhance your skills while solving real-world problems.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 32000 - 35000 £ per year.
A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite). This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.
Key Responsibilities- Providing 2nd line support across a varied client base
- Troubleshooting Microsoft 365, Windows, macOS and networking issues
- Resolving escalated hardware, software and connectivity problems
- Taking ownership of tickets through to resolution
- Maintaining accurate technical documentation
- Delivering excellent customer service
- Commercial experience in a 2nd Line IT Support role
- Strong Microsoft 365, Windows and Mac support experience
- Solid networking and fault-finding skills
- Excellent communication and documentation skills
- Full UK driving licence (essential)
- MSP experience (desirable)
- Microsoft, CompTIA or similar certifications (desirable)
This is an opportunity to join a successful and growing technology business where you'll gain exposure to a wide range of technologies, work alongside experienced technical professionals, and play a key role in delivering high-quality support to customers. If you're looking for a position that offers variety, responsibility and the chance to continue developing your technical expertise, we'd love to hear from you.
What's on offerThey are offering a salary ranging £32,000 - £35,000 alongside a range of benefits. This role is fully onsite and will require you to have a full UK drivers' licence for occasional travel to client sites (central Scotland only). If you're looking to join a close-knit MSP that genuinely invests in its people, please apply or contact Matt MacAlpine at Cathcart Technology for more information.
2nd Line IT Support Engineer in Edinburgh employer: Cathcart Technology
Join a well-established MSP in the heart of Edinburgh, where you'll be part of a dynamic team dedicated to delivering exceptional IT support. With a strong emphasis on professional development, the company offers funded certifications and training, ensuring you can continually enhance your skills in a supportive and collaborative work environment. Enjoy the benefits of a close-knit culture that values employee growth and provides a variety of technical challenges, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Edinburgh
✨Tip Number 1
Get your networking game on! Attend local tech meetups or industry events in Edinburgh. It's a great way to meet potential employers and show off your passion for IT support.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Connect with professionals in the MSP sector, join relevant groups, and engage with their content. It’s all about making those connections that could lead to job opportunities.
✨Tip Number 3
Practice your troubleshooting skills! Set up a home lab where you can experiment with Microsoft 365, Windows, and macOS. Being able to demonstrate your hands-on experience can really impress during interviews.
✨Tip Number 4
When you find a role you like, apply through our website! We’re here to help you land that 2nd Line IT Support Engineer position. Make sure to highlight your customer service skills and technical expertise in your conversations.
We think you need these skills to ace 2nd Line IT Support Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line IT Support. We want to see your skills with Microsoft 365, Windows, and Mac support front and centre. Don’t forget to mention any relevant certifications you have!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can take ownership of problems and resolve them efficiently, so share those success stories!
Keep It Professional Yet Personal:While we appreciate a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who can deliver excellent customer service, so a friendly approach in your writing can go a long way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Cathcart Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only have the experience but also the confidence to handle technical issues.
✨Show Off Your Customer Service Skills
Since delivering excellent customer service is key for this role, prepare examples of how you've successfully resolved user issues in the past. Highlight your communication skills and how you ensure users feel supported throughout the process.
✨Demonstrate Ownership
Be prepared to talk about how you take ownership of tickets and see them through to resolution. Share specific instances where you’ve gone above and beyond to resolve a problem, as this will demonstrate your commitment to quality support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the technologies they use, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
