At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot a variety of technical issues.
- Company: A well-established MSP in central Edinburgh with a focus on professional development.
- Benefits: Salary between £32,000 – £35,000, funded certifications, and training opportunities.
- Other info: Fully onsite role with potential for hybrid working after six months.
- Why this job: Join a growing tech business and enhance your skills while helping customers.
- Qualifications: Experience in 2nd Line IT Support and strong troubleshooting skills required.
The predicted salary is between 32000 - 35000 £ per year.
A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite). This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.
Key Responsibilities
- Providing 2nd line support across a varied client base
- Troubleshooting Microsoft 365, Windows, macOS and networking issues
- Resolving escalated hardware, software and connectivity problems
- Taking ownership of tickets through to resolution
- Maintaining accurate technical documentation
- Delivering excellent customer service
What We're Looking For
- Commercial experience in a 2nd Line IT Support role
- Strong Microsoft 365, Windows and Mac support experience
- Solid networking and fault-finding skills
- Excellent communication and documentation skills
- Full UK driving licence (essential)
- MSP experience (desirable)
- Microsoft, CompTIA or similar certifications (desirable)
Why apply?
This is an opportunity to join a successful and growing technology business where you'll gain exposure to a wide range of technologies, work alongside experienced technical professionals, and play a key role in delivering high-quality support to customers. If you're looking for a position that offers variety, responsibility and the chance to continue developing your technical expertise, we'd love to hear from you.
What’s on offer
They are offering a salary ranging £32,000 – £35,000 alongside a range of benefits. This role is fully onsite and will require you to have a full UK drivers’ licence for occasional travel to client sites (central Scotland only). If you're looking to join a close-knit MSP that genuinely invests in its people, please apply or contact Matt MacAlpine at Cathcart Technology for more information.
Second Line Support in Dunfermline employer: Cathcart Technology
Join a dynamic and supportive team at a well-established MSP in central Edinburgh, where your technical skills will be nurtured through funded certifications and training. With a strong emphasis on professional development and a collaborative work culture, this role offers the chance to tackle diverse challenges while delivering exceptional customer service. Enjoy the benefits of a close-knit environment that values its employees and fosters growth in a thriving technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support in Dunfermline
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Edinburgh. It's a great way to meet potential employers and other IT professionals who can give you the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common 2nd Line Support scenarios and be ready to demonstrate your troubleshooting process. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Second Line Support in Dunfermline
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line IT Support, especially with Microsoft 365 and networking. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you enjoy solving technical problems. We love hearing about your journey and what drives you to apply for this role.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cathcart Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since delivering excellent customer service is key for this role, prepare examples of how you've successfully resolved user issues in the past. Highlight your communication skills and how you ensure users feel supported throughout the process.
✨Demonstrate Ownership
Be prepared to talk about how you take ownership of tickets and see them through to resolution. Share specific instances where you’ve managed a ticket from start to finish, detailing your approach to problem-solving and documentation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the technologies they use, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
