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- Tasks: Lead application support and manage software releases in a remote-first environment.
- Company: Join Cathcart Technology, a forward-thinking company focused on SaaS excellence.
- Benefits: Enjoy a competitive salary, discretionary bonus, training funding, and home office allowance.
- Other info: Remote work with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing customer support and ensuring top-notch client experiences.
- Qualifications: Experience in senior support roles with knowledge of ITSM frameworks and tools like Jira and Salesforce.
The predicted salary is between 50000 - 55000 £ per year.
Cathcart Technology is seeking an Application Support Lead to enhance their customer support function in a remote-first environment. This leadership role requires overseeing application support, managing software releases, and ensuring high-quality client experiences.
Candidates should have experience in senior support roles, strong knowledge of ITSM frameworks (ITIL preferred), and familiarity with Jira and Salesforce.
The role offers a salary of £50-55k, a discretionary bonus, and access to funded training and a home office allowance.
Remote UK Application Support Lead — Drive SaaS Excellence in Cathcart employer: Cathcart Technology
Contact Detail:
Cathcart Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote UK Application Support Lead — Drive SaaS Excellence in Cathcart
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in application support or SaaS. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with ITSM frameworks and tools like Jira and Salesforce. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've enhanced customer support in previous roles, as this is key for the Application Support Lead position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you're serious about joining our team and makes it easier for us to spot your application.
We think you need these skills to ace Remote UK Application Support Lead — Drive SaaS Excellence in Cathcart
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and leadership roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your ITSM knowledge and familiarity with tools like Jira and Salesforce.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Lead role. Share specific examples of how you've enhanced customer support functions in the past and how you can bring that expertise to us.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled challenges in application support. We love candidates who can demonstrate their ability to manage software releases and ensure high-quality client experiences, so make sure to include those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Cathcart Technology
✨Know Your ITSM Frameworks
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITSM frameworks in previous roles, as this will show your understanding of best practices in application support.
✨Familiarise Yourself with Jira and Salesforce
Since familiarity with Jira and Salesforce is key for this role, take some time to review their functionalities. You might be asked about specific scenarios where you've used these tools, so having examples ready will give you an edge.
✨Demonstrate Leadership Skills
As this is a leadership position, prepare to share your experiences in managing teams and enhancing customer support functions. Think of specific challenges you've faced and how you led your team to overcome them.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their customer support function and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.