At a Glance
- Tasks: Provide 2nd/3rd line IT support and manage relationships with external IT providers.
- Company: Innovative tech organisation in Edinburgh with a focus on cutting-edge products.
- Benefits: Salary between £37-42k, matched pension up to 8%, and great transport links.
- Other info: Opportunity to work with modern technologies and influence IT direction.
- Why this job: Take ownership from day one and shape the future of IT in the company.
- Qualifications: Experience with Microsoft 365, Windows support, and networking fundamentals.
The predicted salary is between 37000 - 42000 £ per year.
We're working with an innovative technology organisation in Edinburgh that's developing cutting-edge products with a real-world impact. As the company continues to grow, they're looking to hire their first dedicated IT Support Engineer (fully onsite in Edinburgh). They're looking for someone who'll become the go-to person for IT Support across the business and play a key role in building and improving their internal technology function. This isn't a role where you'll simply be resetting passwords and closing tickets. You'll have ownership from day one, working closely with employees across the business, managing relationships with external IT providers, and helping introduce new technologies, automation and AI-powered tools that improve the way people work. If you enjoy variety, autonomy and the opportunity to make a visible impact, this could be the perfect next step.
What you'll be doing:
- Providing 2nd/3rd line support to users across the business
- Supporting Windows and Apple devices, peripherals, AV equipment and meeting room technology
- Administering Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive
- Managing user accounts, permissions and onboarding/offboarding through Entra ID (Azure AD)
- Supporting networking, VPNs and remote access technologies
- Working alongside external IT partners to ensure a secure and reliable IT environment
- Assisting with cybersecurity, endpoint management, patching and vulnerability management
- Contributing to IT projects, system improvements and automation initiatives
You'll ideally have most of the following:
- Microsoft 365 administration (including SharePoint Online)
- Windows desktop support and end-user computing
- Entra ID / Azure AD administration
- Networking fundamentals, VPNs and remote connectivity
- Endpoint management and modern workplace technologies
- Experience with VMware, Cisco or Meraki (desirable but not essential)
Why apply?
This is an opportunity to step into a role with genuine ownership from day one. As the company's first dedicated IT Support Engineer, you'll have the chance to shape how IT is delivered across the business rather than simply supporting an established environment. You'll work with modern cloud technologies, get involved in projects spanning infrastructure, cybersecurity and automation, and play a key role in introducing new AI-enabled workplace tools that improve the way people work.
What's on offer?
They are offering a salary between £37-42k alongside a range of benefits including a matched pension up to 8%. The role is fully onsite in their central Edinburgh office that is easily commutable and has great transport links. If you're an IT Support Engineer looking for a role where you can take ownership, work with modern technologies and genuinely influence the direction of an IT function, this is an opportunity you won't want to miss. Apply now or get in touch with Matt MacAlpine at Cathcart Technology for a confidential chat.
IT Support Engineer in Bonnyrigg employer: Cathcart Technology
Join an innovative technology organisation in the heart of Edinburgh, where you'll have the unique opportunity to be the first dedicated IT Support Engineer. With a focus on employee growth and a collaborative work culture, you'll not only provide essential support but also play a pivotal role in shaping the company's IT landscape through modern technologies and automation. Enjoy a competitive salary, a matched pension scheme, and the chance to make a real impact in a dynamic environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Bonnyrigg
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cathcart Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cathcart Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cathcart Technology!
✨Direct Apply to Cathcart Technology
Let's not forget to apply directly through the Cathcart Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Bonnyrigg
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cathcart Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cathcart Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cathcart Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
