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- Tasks: Lead installations and troubleshoot complex issues in bespoke applications.
- Company: Market-leading SaaS client with a strong reputation for employee satisfaction.
- Benefits: Generous hybrid working policy, market-leading pension, and bonus opportunities.
- Why this job: Join a passionate team and make a real impact in tech infrastructure.
- Qualifications: Experience in 3rd line support and troubleshooting complex technical issues.
- Other info: Enjoy a collaborative environment with low staff turnover and excellent career growth.
We are looking for a 3rd Line support engineer / infrastructure engineer to join our market leading SaaS client. This is a customer facing role supporting a range of bespoke applications, both hosted and on prem, where you will need demonstrable experience installing, migrating and configuring SaaS applications.
Ready to make your application Please do read through the description at least once before clicking on Apply.
You will need experience troubleshooting complex issues in both an operational support role and for new project work.
Key responsibilities
** Lead installations, upgrades, and configuration of bespoke solutions in client environments, coordinating closely with internal teams
** Act as a senior escalation point, providing expert level support and taking full ownership of advanced technical incidents
** Troubleshoot and resolve complex server, software, and compatibility challenges
** Build and maintain detailed documentation for processes, configurations, and deployments to support knowledge sharing
It\’s a small team, and they want really passionate technologists with a genuine interest infrastructure. They have an excellent reputation as an employer with a very low turnover as staff because people really enjoy working there. They offer a very generous hybrid working policy with only a few days a month in the office required, as well as market leading pension and benefits as well as a generous bonus
Application Support Engineer - South Manchester employer: Cathcart Technology
Contact Detail:
Cathcart Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - South Manchester
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common technical questions related to SaaS applications and troubleshooting. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Application Support Engineer - South Manchester
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a moment to really absorb the job description. It’ll help you tailor your application to show us that you’re the perfect fit for the Application Support Engineer role.
Show Off Your Experience: Make sure to highlight your experience with installing, migrating, and configuring SaaS applications. We want to see how your skills align with what we need, so don’t hold back on those details!
Be Personable: Since this is a customer-facing role, let your personality shine through in your application. We’re looking for passionate technologists, so a bit of enthusiasm can go a long way in making your application stand out.
Apply Through Our Website: When you’re ready to submit your application, make sure to do it through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Cathcart Technology
✨Know Your Stuff
Make sure you brush up on your knowledge of SaaS applications and the specific technologies mentioned in the job description. Be ready to discuss your experience with installations, migrations, and configurations, as well as any complex troubleshooting you've done in the past.
✨Show Your Passion
This role is all about being a passionate technologist. During the interview, share your enthusiasm for infrastructure and technology. Talk about projects you've worked on that excited you, and how you stay updated with industry trends.
✨Prepare for Scenarios
Expect to be asked about specific scenarios where you've had to troubleshoot complex issues. Prepare examples that highlight your problem-solving skills and how you took ownership of incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, and how they support knowledge sharing. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
