At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot a variety of technical issues.
- Company: Established MSP in central Edinburgh with a focus on professional development.
- Benefits: Salary between £32,000 - £35,000, funded certifications, and training opportunities.
- Other info: Fully onsite role with potential for hybrid working after six months.
- Why this job: Join a growing tech business and enhance your skills while helping customers.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 32000 - 35000 £ per year.
A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite). This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.
Key Responsibilities
- Providing 2nd line support across a varied client base
- Troubleshooting Microsoft 365, Windows, macOS and networking issues
- Resolving escalated hardware, software and connectivity problems
- Taking ownership of tickets through to resolution
- Maintaining accurate technical documentation
- Delivering excellent customer service
What We're Looking For
- Commercial experience in a 2nd Line IT Support role
- Strong Microsoft 365, Windows and Mac support experience
- Solid networking and fault-finding skills
- Excellent communication and documentation skills
- Full UK driving licence (essential)
- MSP experience (desirable)
- Microsoft, CompTIA or similar certifications (desirable)
Why apply?
This is an opportunity to join a successful and growing technology business where you'll gain exposure to a wide range of technologies, work alongside experienced technical professionals, and play a key role in delivering high-quality support to customers. If you're looking for a position that offers variety, responsibility and the chance to continue developing your technical expertise, we'd love to hear from you.
What's on offer
They are offering a salary ranging £32,000 - £35,000 alongside a range of benefits. This role is fully onsite and will require you to have a full UK drivers' licence for occasional travel to client sites (central Scotland only).
2Nd Line IT Support Engineer employer: Cathcart Technology
Join a well-established MSP in the heart of Edinburgh, where you'll be part of a dynamic team dedicated to delivering exceptional IT support. With a strong emphasis on professional development, the company offers funded certifications and training, ensuring you can continually enhance your skills in a supportive work culture. Enjoy the benefits of a varied role with opportunities for growth, all while working in a vibrant city that fosters innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land 2Nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Edinburgh. It's a great way to meet potential employers and other IT professionals who can give you the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common 2nd Line IT Support scenarios, especially around Microsoft 365 and networking issues. Practising your responses will help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace 2Nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line IT Support. Focus on your skills with Microsoft 365, Windows, and macOS, as well as any networking expertise you have. We want to see how your background aligns with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting abilities, so don’t hold back on sharing those success stories!
Keep It Professional Yet Personal:While we appreciate a professional tone, don’t be afraid to let your personality shine through. A bit of warmth and enthusiasm can go a long way in making your application stand out from the crowd.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Cathcart Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only have the experience but also the confidence to handle technical issues.
✨Show Off Your Customer Service Skills
Since delivering excellent customer service is key for this role, prepare examples of how you've successfully resolved user issues in a friendly and efficient manner. Highlight your communication skills and how you keep users informed throughout the support process.
✨Demonstrate Problem-Solving Abilities
Think of a few challenging technical problems you've solved and be ready to walk through your thought process during the interview. This will help the interviewers see your analytical skills and how you take ownership of tickets until resolution.
✨Ask Insightful Questions
Prepare some questions about the company’s approach to professional development and the technologies they use. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
