At a Glance
- Tasks: Provide VIP IT support to senior executives and ensure seamless technology experiences.
- Company: Join a leading international organisation with a focus on innovation and excellence.
- Benefits: Competitive salary, travel expenses covered, and opportunities for professional growth.
- Other info: Onsite role in Sutton with occasional UK and international travel.
- Why this job: Make a real impact by supporting top-level executives in a dynamic tech environment.
- Qualifications: Hands-on IT support experience and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
Senior IT Support Engineer (Executive Level Support) is required to join a leading international organisation, providing hands-on technical support specifically for Senior Leadership and Executives.
The role is fully onsite in Sutton (UK and European travel is also mandatory).
This is an excellent opportunity to combine your technical expertise with high-level stakeholder engagement, acting as the primary IT contact for the Executive Committee and Senior Leadership Team.
You’ll take ownership of their day-to-day technology needs while supporting the wider onsite IT team and ensuring workplace technology runs smoothly.
The Role
You’ll provide dedicated, one-to-one IT support to seven senior executives, resolving technical issues, anticipating their needs and ensuring they have a reliable, seamless technology experience.
Alongside this, you’ll support the wider Sutton office, act as a senior technical escalation point and help coordinate third-party IT engineers.
Meeting room technology and business events will also be a key part of the role, ensuring everything is prepared and tested ahead of important meetings and presentations.
The role is based in Sutton, five days per week onsite, with occasional UK and international travel and flexibility for out-of-hours support when required.
All business travel expenses are covered.
- What You’ll Be Doing
- Providing dedicated, day-to-day IT support to senior executives, building trusted relationships and delivering a high-quality service (VIP Support).
- Troubleshooting Windows, Microsoft 365, hardware, software and network issues across laptops, PCs, mobile devices.
- Managing device builds, configuration, deployment, repairs and asset tracking.
- Supporting meeting rooms, AV equipment, Microsoft Teams Rooms and conferencing technology, including Cisco Control Hub.
- Preparing and testing technology ahead of executive meetings, presentations and business events.
- Taking ownership of technical issues, resolving escalations and coordinating third-party engineers.
- Supporting the wider onsite IT team, maintaining documentation and inventory, and contributing to incident, request and change management.
- What They’re Looking For
- Extensive hands-on experience in IT support, deskside support or workplace technology engineering.
- Strong knowledge of Windows, Microsoft 365, end-user hardware and technical troubleshooting.
- Experience supporting executives or senior stakeholders directly in a business-facing environment.
- Experience with meeting room and conferencing technology, particularly Microsoft Teams Rooms and AV equipment. Cisco collaboration experience is beneficial.
- Excellent communication and stakeholder management skills, with a proactive, service-focused approach.
- Flexibility to travel within the UK and internationally and provide occasional out-of-hours support.
The Opportunity
You’ll take ownership of a high-profile workplace technology environment, build relationships with senior leadership and make a real difference to the daily running of an international business.
If you’re technically strong, proactive have experience supporting Executives on a daily basis, we’d love to hear from you.
Senior IT Support Engineer in London employer: Cathcart Technology (United Kingdom)
Cathcart Technology (United Kingdom) offers a collaborative work culture with a focus on professional growth and development. Employees are involved in significant transformation projects, allowing them to make a meaningful impact. The hybrid working model provides flexibility while engaging in complex finance solutions.
Contact Details:
Cathcart Technology (United Kingdom) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cathcart Technology (United Kingdom) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cathcart Technology (United Kingdom) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cathcart Technology (United Kingdom)!
✨Direct Apply to Cathcart Technology (United Kingdom)
Let's not forget to apply directly through the Cathcart Technology (United Kingdom) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cathcart Technology (United Kingdom).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cathcart Technology (United Kingdom). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cathcart Technology (United Kingdom)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
