It Support in Glasgow

A well-established Managed Service Provider in Glasgow are looking to add a talented IT Support Engineer to their team (hybrid).
If you enjoy solving problems, speaking with customers, and want to work somewhere that genuinely invests in your development, this is one worth applying for.
The Opportunity
You\’ll join a tight-knit support team within a tech company that\’s growing quickly.
You should expect real variety: troubleshooting Microsoft environments, working on networking and internet issues, supporting cloud and UC technologies.
You\’ll take full ownership of tickets, work directly with customers, collaborate with third-party providers, and head onsite when required.
Once trained, you\’ll also join a well-structured on-call rota with generous additional payments.
This role is based at the Glasgow HQ for a minimum of three days per week on-site, with client visits depending on contracts.
If you\’re looking for a new challenge, responsibility and meaningful technical growth, this environment will give you exactly that.
You\’ll ideally have:
Previous experience in an IT helpdesk or support role
Strong communication and customer-facing skills
Knowledge of internet technologies
Experience with Microsoft-based operating systems and end-user troubleshooting
Familiarity with UC or Microsoft Teams Direct Routing (a bonus, not essential)
Good time management and confidence in triaging and resolving issues
Ability to work independently and as part of a busy, fast-paced team
A valid driving licence (essential)
What\’s on offer:
Competitive salary of £25,000 to £30,000
Quarterly bonus opportunities
Healthcare
Pension
22 days holiday plus statutory public
Flexible shifts between 8am and 6pm
Funded certifications with exam leave
Onsite parking
If you\’re keen to join a company that truly backs your growth, provides training, self-development and internal progression, then this is a great opportunity.
Please apply or contact Matthew MacAlpine at Cathcart
Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
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