At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users worldwide.
- Company: Join a respected global professional services organisation in Glasgow.
- Benefits: Competitive salary, hybrid work model, and skill development opportunities.
- Other info: Dynamic role with potential for permanent position and career growth.
- Why this job: Gain hands-on experience with modern tech and make a real impact.
- Qualifications: Experience with Windows 10, Microsoft 365, and IT support processes.
The predicted salary is between 30000 - 40000 £ per year.
An IT Service Desk Analyst is required to join a global professional services organisation on a 12 month FTC in Glasgow (2 days in office). This is a varied, hands‑on role where no two days are the same, offering exposure to modern technologies, enterprise‑scale systems and users across multiple international offices.
What you’ll be doing:
- You’ll play a key role in delivering a high‑quality support service to users across the business, acting as a trusted point of contact for a wide range of technical issues and service requests.
- You’ll take ownership of incidents from initial logging through to resolution, ensuring they’re handled efficiently while keeping users informed every step of the way.
- You’ll provide support through a variety of channels including phone, email, remote access and face‑to‑face floor walking.
- You’ll troubleshoot hardware, software and connectivity issues, support remote workers, and help maintain a reliable and secure IT environment across multiple international offices.
- The role also involves managing and configuring laptops, desktops and mobile devices, setting up equipment for new starters, administering user accounts and access requests, and maintaining accurate asset and configuration records.
You’ll ideally have most of the following:
- Experience with Windows 10 and Microsoft 365
- Active Directory administration
- Windows Server environments
- Remote working technologies including VPNs and Citrix
- Mobile Device Management solutions
- Building, configuring and troubleshooting PCs and laptops
- ITIL-based support processes and incident management
Why apply?
This is an opportunity to join a highly respected international organisation where technology plays a critical role in supporting the business. You’ll gain exposure to a broad technical estate, work alongside experienced IT professionals and contribute to meaningful projects while developing your own skills. The role is a 12 month FTC (with scope to go perm) and offers a competitive salary. The role is hybrid in Glasgow city centre (2 days in office).
IT Service Desk Analyst (12 Month FTC) in Glasgow employer: Cathcart Associates Group Ltd
Join a globally respected professional services organisation in Glasgow as an IT Service Desk Analyst, where you'll thrive in a dynamic work environment that champions innovation and collaboration. With a strong focus on employee development, you will have the opportunity to enhance your technical skills while working with cutting-edge technologies and a diverse team of experts. Enjoy a competitive salary and the flexibility of a hybrid work model, all within a supportive culture that values your contributions and fosters career growth.
Contact Details:
Cathcart Associates Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst (12 Month FTC) in Glasgow
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Cathcart Associates Group Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Analyst (12 Month FTC) in Glasgow
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Cathcart Associates Group Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Cathcart Associates Group Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Cathcart Associates Group Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Cathcart Associates Group Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Cathcart Associates Group Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Cathcart Associates Group Ltd.
