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- Tasks: Provide top-notch IT support and troubleshoot issues in a dynamic, customer-focused environment.
- Company: Join a leading organisation in Auchterarder with a commitment to excellent service.
- Benefits: Competitive daily rate, hands-on experience, and a chance to enhance your IT skills.
- Why this job: Make a real difference by supporting users and working on exciting tech upgrades.
- Qualifications: 1-3 years in IT support, knowledge of Windows 11, and a customer-first attitude.
- Other info: Short-term contract with potential for growth in a fast-paced, collaborative setting.
The predicted salary is between 12600 - 13440 £ per year.
We’re supporting an organisation in Auchterarder as they look to bring in an experienced IT Support Engineer to support a busy, customer-facing environment during a key period of work. This is a hands-on, fully on-site contract role, ideal for a 1st- and 2nd-line support engineer who enjoys working closely with users, delivering excellent service, and supporting Windows 11 upgrade activity alongside day-to-day IT support.
Role responsibilities:
- Acting as the first point of contact for IT-related issues, providing a friendly, professional, and high-quality support experience
- Logging, diagnosing, and resolving incidents and service requests in line with ITIL processes, escalating to L2/L3 engineers where required
- Providing hands-on troubleshooting across hardware, software, network, and system issues
- Managing IT service desk tickets, ensuring timely resolution and clear communication with users
- Supporting Windows 11 upgrades and general device refresh activities
- Setting up, configuring, and maintaining laptops, desktops, mobile devices, and peripherals
- Administering user accounts and permissions within Active Directory and Microsoft 365
- Supporting basic networking issues including Wi-Fi, VPN, connectivity, DNS/DHCP, VoIP, and telephony systems
- Assisting with IT projects such as system upgrades, new technology rollouts, and hardware refreshes
- Ensuring adherence to cybersecurity policies and best practices
- Interacting with colleagues and guests in a professional, warm, and courteous manner, contributing to a premium service experience
What we’re looking for:
- 1-3 years’ experience in a 1st/2nd line IT support or service desk role
- Experience supporting Microsoft 365 (Outlook, Teams, OneDrive)
- Good working knowledge of Windows and macOS operating systems
- Hands-on experience with Windows 11 upgrades or deployments
- Familiarity with ITSM tools such as ServiceNow, Freshservice, or similar
- Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP)
- Good awareness of IT security best practices
- ITIL Foundation and/or Microsoft or CompTIA certifications (desirable, not essential)
- Strong communication and interpersonal skills, with a customer-first mindset
- A proactive problem solver who works well in a fast-paced, on-site environment
- Well organised, punctual, and a strong team player with a positive “can do” attitude
Contract details:
- Start date: ASAP
- 8-week initial contract
- Outside IR35
- £175 – £180 per day
- Fully onsite – 5 days per week in Auchterarder
If you’re a hands-on IT Support Engineer looking for a short-term, onsite contract in a high-end, service-driven environment, we’d love to hear from you. Apply now or reach out to Andy at Cathcart Technology for more information.
IT Support Engineer in Auchterarder employer: Cathcart Associates Group Ltd
Contact Detail:
Cathcart Associates Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Auchterarder
✨Tip Number 1
Get your networking skills sharp! Brush up on TCP/IP, Wi-Fi, and DNS/DHCP basics. This will not only help you in interviews but also show that you're ready to tackle those tech challenges head-on.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment at home where you can simulate common IT issues. This hands-on experience will give you the confidence to impress during practical assessments.
✨Tip Number 3
Don’t underestimate the power of communication! Work on explaining technical concepts in simple terms. Being able to connect with users and provide a friendly service is key in a customer-facing role like this.
✨Tip Number 4
Apply through our website! We’re always looking for passionate IT Support Engineers. Plus, it’s a great way to get noticed by our hiring team and show your enthusiasm for the role.
We think you need these skills to ace IT Support Engineer in Auchterarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st and 2nd line support, especially any hands-on work with Windows 11 upgrades. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-first mindset and any relevant ITIL or Microsoft certifications. We love seeing enthusiasm and a personal touch!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled IT issues in the past, especially in a busy environment. We appreciate proactive thinkers who can handle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Cathcart Associates Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and basic networking concepts. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered in the past.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your ability to provide excellent service. Prepare examples of how you've handled difficult situations or resolved user issues in a friendly and professional manner.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is key for this position. Brush up on how incidents are logged, diagnosed, and resolved, and be prepared to explain how you've applied these principles in your previous roles.
✨Be Ready for Hands-On Troubleshooting
Expect practical questions or scenarios during the interview. Think about common hardware and software issues you’ve resolved and be ready to walk through your thought process and the steps you took to fix them.
