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- Tasks: Support live environments and engage in exciting infrastructure projects.
- Company: Award-winning software and hosting provider in South Manchester.
- Benefits: Competitive salary, private medical, bonus, and hybrid working.
- Why this job: Join a supportive team and grow your infrastructure skills hands-on.
- Qualifications: Experience in 2nd/3rd line support with strong Windows Server knowledge.
- Other info: Great transport links and a collaborative culture await you!
The predicted salary is between 29000 - 35000 ÂŁ per year.
Are you a solid 2nd or early 3rd Line Engineer with strong Windows Server experience who wants to move further into infrastructure and project work? We’re working with a long-established, award-winning software and hosting provider based in South Manchester who are looking to add an Infrastructure Support Engineer to their close-knit platform team. This is a hands-on role supporting live environments, but with genuine opportunity to get involved in infrastructure projects, upgrades and ongoing platform improvements.
The Role: This position sits between support and infrastructure delivery. There’s no split between “support” and “projects” – if an issue comes in, the whole team gets involved, and equally you’ll be encouraged to contribute to project work as part of your day-to-day role. The environment is predominantly Windows-based, with Linux used for management and supporting services. Linux experience is useful but not essential.
What You’ll Be Doing:
- Providing 2nd / 3rd line support for a production hosting and infrastructure environment
- Working hands-on with Windows Server (configuration, troubleshooting, changes – not desktop support)
- Supporting virtualised platforms and associated infrastructure services
- Assisting with infrastructure projects including upgrades, migrations and new deployments
- Monitoring systems and responding to alerts within agreed SLAs
- Working with datacentre and third-party partners for connectivity and VPN change requests
- Managing and supporting storage technologies
- Supporting firewall rule changes and security policies
- Assisting with patching, backups, DR testing and general platform stability
What We’re Looking For:
- Experience in a 2nd or 3rd Line Infrastructure / Systems / Hosting Support role
- Strong Windows Server experience and confidence working in server environments
- Some exposure to Linux (nice to have, not mandatory)
- Experience with virtualisation (VMware or similar)
- Understanding of storage platforms and technologies
- Working knowledge of networking fundamentals: IP-level routing, VLAN concepts, Firewall policies, VPN changes (requests and coordination rather than full design)
- A collaborative mindset – happy to support BAU issues and get involved in project delivery
- Someone curious, hands-on and keen to continue developing their infrastructure skills
Why Join?
- South Manchester location with excellent transport links
- Hybrid working – typically 1 day per week onsite
- Supportive, low-churn environment with a strong team culture
- Real exposure to infrastructure projects and platform improvements
- Excellent benefits package including private medical and bonus
- Salary £35,000 – £40,000, depending on experience
If you’re a capable infrastructure support engineer looking to take the next step without being thrown in at the deep end, this is a great opportunity to grow in a stable, well-run environment.
Infrastructure Support Analyst in Altrincham employer: Cathcart Associates Group Ltd
Contact Detail:
Cathcart Associates Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Analyst in Altrincham
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It’s a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. We all love a proactive candidate!
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills. Be ready to discuss your experience with Windows Server and any projects you've worked on. Show them you’re not just a support engineer but someone who’s eager to dive into infrastructure work!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to grow with us in the infrastructure space.
We think you need these skills to ace Infrastructure Support Analyst in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server and any relevant infrastructure projects. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've tackled challenges in a 2nd or 3rd line support role. We’re all about collaboration and hands-on problem-solving, so share those experiences that demonstrate your ability to think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Cathcart Associates Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your Windows Server skills and any relevant virtualisation technologies like VMware. Be ready to discuss specific scenarios where you've configured or troubleshot server environments, as this will show your hands-on experience.
✨Show Your Collaborative Spirit
Since the role involves working closely with a team on both support and project tasks, be prepared to share examples of how you've successfully collaborated in past roles. Highlight your ability to jump into projects while managing day-to-day support issues.
✨Demonstrate Your Curiosity
Employers love candidates who are eager to learn and grow. Talk about any recent infrastructure projects you've been involved in or new technologies you've explored. This shows you're not just about maintaining the status quo but are keen to contribute to improvements.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the team's current projects or the technologies they use. This not only shows your interest in the position but also gives you insight into whether the role aligns with your career goals.
