At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot a variety of technical issues.
- Company: Established MSP in central Edinburgh with a focus on professional development.
- Benefits: Salary between £32,000 – £35,000, funded certifications, and training opportunities.
- Other info: Fully onsite role with potential for hybrid working after six months.
- Why this job: Join a growing tech business and enhance your skills while solving real-world problems.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 32000 - 35000 £ per year.
A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite). This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.
Key Responsibilities
- Providing 2nd line support across a varied client base
- Troubleshooting Microsoft 365, Windows, macOS and networking issues
- Resolving escalated hardware, software and connectivity problems
- Taking ownership of tickets through to resolution
- Maintaining accurate technical documentation
- Delivering excellent customer service
What We’re Looking For
- Commercial experience in a 2nd Line IT Support role
- Strong Microsoft 365, Windows and Mac support experience
- Solid networking and fault-finding skills
- Excellent communication and documentation skills
- Full UK driving licence (essential)
- MSP experience (desirable)
- Microsoft, CompTIA or similar certifications (desirable)
Why apply?
This is an opportunity to join a successful and growing technology business where you’ll gain exposure to a wide range of technologies, work alongside experienced technical professionals, and play a key role in delivering high-quality support to customers. If you’re looking for a position that offers variety, responsibility and the chance to continue developing your technical expertise, we’d love to hear from you.
What’s on offer
They are offering a salary ranging £32,000 – £35,000 alongside a range of benefits. This role is fully onsite and will require you to have a full UK drivers’ licence for occasional travel to client sites (central Scotland only).
2nd Line IT Support Engineer employer: Cathcart Associates Group Ltd
Join a well-established MSP in the heart of Edinburgh, where you will thrive in a supportive work culture that prioritises professional development and technical growth. With a commitment to funded certifications and training, this role offers a unique opportunity to enhance your skills while delivering exceptional customer service in a dynamic environment. Enjoy the benefits of a collaborative team atmosphere and the chance to work with a diverse range of technologies, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Cathcart Associates Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Edinburgh to connect with potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, especially with Microsoft 365 and networking issues. This can really set you apart when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common support scenarios. This will help you articulate your problem-solving process and demonstrate your customer service skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line IT Support. Focus on your skills with Microsoft 365, Windows, and Mac support, as well as any networking expertise you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for solving technical problems and how you enjoy working closely with users. Let us know why you're excited about this role and how you can contribute to our team.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cathcart Associates Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only have the experience but also the confidence to handle technical issues.
✨Show Off Your Customer Service Skills
Since delivering excellent customer service is key for this role, prepare examples of how you've successfully resolved user issues in the past. Highlight your communication skills and how you ensure users feel supported throughout the process.
✨Demonstrate Problem-Solving Abilities
Think of a few challenging technical problems you've solved and be ready to explain your thought process. Employers love candidates who can take ownership of a ticket and see it through to resolution, so make sure to emphasise your proactive approach.
✨Prepare Questions About Professional Development
Since the company supports professional development, come prepared with questions about training opportunities and certifications. This shows your eagerness to grow and learn, which aligns perfectly with what they’re looking for in a candidate.
