At a Glance
- Tasks: Manage cabin crew performance, scheduling, and communication in a dynamic environment.
- Company: Join Cathay, a leading premium travel lifestyle brand based in Hong Kong.
- Benefits: Enjoy competitive salary, career growth, and a vibrant team culture.
- Other info: This is an office-based role, not a flying position.
- Why this job: Be part of a passionate team that values people and performance.
- Qualifications: Tertiary education with HR qualification and 3-5 years relevant experience.
The predicted salary is between 28350 - 34650 £ per year.
Company Description
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries. Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.
Role Introduction
At Cathay, we are seeking a proactive and organised individual to join our office-based team as a Cabin Crew Base Executive. In this role, you will play a key part in managing our Cabin Crew Base performance, roster preparation, scheduling, pre-flight planning and personnel administration while ensuring clear communication and engagement with our Cabin Crew community and all other related departments. If you’re organised, proactive, thrive in a fast-paced environment and passionate about people, we’d love to hear from you!
Key Responsibilities
- Relationship Management and Communication
- Take a proactive role in strengthening the bonds between cabin crew and management.
- Help to build and maintain strong working relationships with the base cabin crew community and office teams.
- Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment.
- Performance Management
- Help to enhance the performance standard of cabin crew through positive reinforcement and recognition in order to drive a high performing culture.
- Provide regular feedback, counselling and support to cabin crew for the setting of goals and developmental plans.
- Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with the Manager.
- Monitor cabin crew performance records, provide coaching as necessary to ensure communication of high/low scores.
- Administration and Workforce Planning
- Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times.
- Monitor the day to day operation and oversee general base office administration.
- Interact with crew, issue notices via email or bulletin board with regards to inflight services, crew administration and base specific information.
Requirements
- Educated to tertiary level with completion of a recognised Human Resource qualification.
- 3-5 years relevant work experience in a Cabin Crew and/or Operational environment.
- Knowledge of the Cabin Crew community as well as Aviation Safety and Service standards.
- Computer literate with the ability to use MS Office: Word, Excel and PowerPoint.
- A committed and effective team player with strong interpersonal skills and the ability to work independently.
- Excellent communication skills with the aptitude to solve problems and provide solutions.
- A highly flexible individual who can meet the operational needs of the role and function.
Please note that this is not a Cabin Crew flying position.
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only.
Cabin Crew Base Executive employer: Cathay Pacific
Cathay Pacific is an exceptional employer, offering a dynamic work environment in the heart of London where you can lead a dedicated team of cabin crew professionals. With a strong focus on employee development, we provide ample opportunities for growth and advancement, alongside competitive benefits that support work-life balance. Join us to be part of a culture that values safety, compliance, and outstanding customer service, all while enjoying the unique advantages of working in one of the world's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Cabin Crew Base Executive
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Cathay Pacific!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Cathay Pacific.
We think you need these skills to ace Cabin Crew Base Executive
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Cathay Pacific. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Cathay Pacific and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Cathay Pacific. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Cathay Pacific's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Cathay Pacific
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Cathay Pacific.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Cathay Pacific will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Cathay Pacific and how you would contribute to adapting HR strategies.
