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- Tasks: Lead and motivate a team to ensure smooth airport operations and exceptional customer service.
- Company: Join Cathay Pacific, a top global airline known for its award-winning service and modern fleet.
- Benefits: Enjoy travel discounts, health benefits, and career development opportunities within a dynamic team culture.
- Why this job: Be part of a mission to inspire travellers and experience the excitement of the aviation industry.
- Qualifications: 2 years of customer service experience, strong leadership skills, and a passion for teamwork required.
- Other info: This is a 6-month fixed-term role at Christchurch Airport; applicants must have New Zealand work rights.
The predicted salary is between 36000 - 60000 £ per year.
Role Introduction
We have a 6 month fixed-term (32 hours per week) position in Christchurch Airport for a Senior Airport Lead.
This role oversees and supervises the team during an operational shift to ensure our airport operations run smoothly and efficiently, whilst conforming to safety and security standards. The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.
Key Responsibilities
- Manage and oversee the Ground Handling Agent (GHA) team dedicated to Cathay flight operations, including conducting flight briefings, and building a motivated and positive team culture
- Ensure employees and GHA are equipped with the product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
- Promoting and developing a culture of zero tolerance on safety and security incidents
- Lead and motivate team on the shift to meet customer service and OTP targets
- Continuously drive improvement in operational performance, effectiveness and productivity
- Proactively prevent and manage flight disruptions and irregularities
- Support and carry out station administration duties as required
Requirements
- At least 2 years customer service experience, preferably in airlines or airport services
- Demonstrable ability to work independently with good decision making skills
- Self-motivated, builds constructive and effective working relationships
- Strong customer service mentality with superior interpersonal and communication skills
- Proven experience in motivating, coaching and developing team members
- Capability to plan and prioritise a high volume of workload
- Self-motivated, reliable and committed leader who enjoys teamwork
- Excellent MS Office application skills and the ability to multitask
- Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines
- Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire
- Enjoy Health benefits with 50% company subsidised private health insurance premiums
- Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family
Personal & Application Information
Join us as we continue our journey to rebuild, transform and shape Cathay Pacific vision to become one of the world’s greatest service brands. Please apply with a cover letter outlining your experience and demonstrate why you are interested in this role.
You must have New Zealand work rights and be in New Zealand to apply. We will not be sponsoring any work visas.
Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status
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Senior Airport Lead employer: Cathay Pacific Airways Limited
Contact Detail:
Cathay Pacific Airways Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Airport Lead
✨Tip Number 1
Familiarise yourself with Cathay Pacific's values and mission. Understanding their commitment to customer service and safety will help you align your responses during interviews, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees of Cathay Pacific. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to manage a team effectively. Highlighting your hands-on approach and decision-making capabilities will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on the latest trends in the airline industry, especially regarding customer service and operational efficiency. Being knowledgeable about current challenges and innovations can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Senior Airport Lead
Some tips for your application 🫡
Tailor Your Cover Letter: Craft a cover letter that specifically addresses the key responsibilities and requirements outlined in the job description. Highlight your relevant experience in customer service and team management, and explain why you are passionate about working for Cathay Pacific.
Showcase Leadership Skills: In your application, emphasise your ability to lead and motivate teams. Provide examples of how you've successfully managed a team in a high-pressure environment, particularly in the airline or airport services sector.
Demonstrate Customer Service Excellence: Make sure to include specific instances where you've gone above and beyond to provide exceptional customer service. This is crucial for a role that focuses on enhancing the customer experience at the airport.
Highlight Relevant Experience: Clearly outline your previous roles and responsibilities that align with the position of Senior Airport Lead. Mention any experience with safety and security compliance, as well as your ability to handle operational challenges effectively.
How to prepare for a job interview at Cathay Pacific Airways Limited
✨Showcase Your Leadership Skills
As a Senior Airport Lead, you'll be overseeing a team. Be prepared to discuss your previous leadership experiences, how you motivate teams, and any specific examples of how you've successfully managed operations in a high-pressure environment.
✨Demonstrate Customer Service Excellence
Cathay Pacific prides itself on its award-winning service. Highlight your customer service experience, particularly in the airline or airport sector, and share specific instances where you went above and beyond to ensure customer satisfaction.
✨Understand Safety and Compliance Standards
Familiarise yourself with safety and security regulations relevant to airport operations. Be ready to discuss how you have previously ensured compliance and how you would promote a culture of safety within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding flight disruptions or operational challenges. Think of examples from your past where you successfully navigated such situations and be ready to explain your thought process.