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For Companies At a Glance
- Tasks: Be the face of premium service at check-in, lounges, and boarding.
- Company: Join a leading airline committed to exceptional customer experiences.
- Benefits: Enjoy flexible hours, training opportunities, and a vibrant work culture.
- Why this job: Make memorable moments for travellers while developing your hospitality skills.
- Qualifications: Hospitality diploma preferred; experience in luxury service is a plus.
- Other info: Must be adaptable and ready to handle dynamic airport environments.
The predicted salary is between 36000 - 60000 £ per year.
Role Introduction
To become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. The Premium Services Ambassador plays a crucial role at the check-in and lounge and boarding areas by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch airport experience.
Key Responsibilities
Guest relations:
Concierge services:
Communication and collaboration:
Requirements
Premium Services Ambassador employer: Cathay Pacific Airways Limited
Contact Detail:
Cathay Pacific Airways Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Services Ambassador
✨Tip Number 1
Familiarise yourself with the key brand values of 'Thoughtful', 'Progressive', and 'Can-do Spirit'. During your interactions, whether in interviews or networking, demonstrate how you embody these values through your past experiences in customer service.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your suitability for the Premium Services Ambassador position.
✨Tip Number 3
Stay updated on the latest trends in hospitality and airline services. Being knowledgeable about industry standards and innovations will allow you to engage in meaningful conversations during interviews and showcase your commitment to service excellence.
✨Tip Number 4
Prepare to discuss specific scenarios where you've successfully handled customer feedback or complaints. Highlighting your problem-solving skills and ability to deliver personalised experiences will set you apart as a strong candidate for this role.
We think you need these skills to ace Premium Services Ambassador
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Premium Services Ambassador. Highlight your relevant experience in customer service, hospitality, or airline operations in your application.
Tailor Your CV: Customise your CV to reflect the key skills and experiences that align with the job description. Emphasise your interpersonal skills, problem-solving abilities, and any relevant experience in luxury service environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your understanding of the brand values: 'Thoughtful', 'Progressive', and 'Can-do Spirit'. Use specific examples from your past experiences to demonstrate how you embody these values.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Cathay Pacific Airways Limited
✨Showcase Your Customer Service Skills
As a Premium Services Ambassador, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your thoughtful and can-do spirit.
✨Understand the Brand Values
Familiarise yourself with the company's brand values of 'Thoughtful', 'Progressive', and 'Can-do Spirit'. Be ready to discuss how you embody these values in your work and how they align with your personal approach to customer service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific instances where you successfully managed customer complaints or requests, and be prepared to explain your thought process.
✨Demonstrate Team Collaboration
Highlight your experience working in teams, especially in high-pressure environments like hospitality or airport lounges. Discuss how you communicate effectively with colleagues and departments to ensure a seamless customer experience.
