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For Companies At a Glance
- Tasks: Drive revenue by implementing cargo strategies and providing top-notch customer service.
- Company: Join a leading airline with a focus on innovation and teamwork.
- Benefits: Competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a team that ensures smooth cargo operations and customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting role with opportunities to learn and grow in the aviation industry.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Revenue Generation (Commercial)
- Implement Cargo Business Plan in alignment with local cargo strategies and Key Performance Indicators.
- Assist Cargo Manager(s) and coordinate with Cargo Sales team to achieve revenue target, generate ancillary revenue by actively seeking customers' support.
- Support to manage capacity in order to maximise flight revenue.
- Customer Service
- Coordinate with Outdoor Sales to provide customer-centric solutions.
- Handle customer enquiries and booking in a timely manner.
- Manage day-to-day relationship with stakeholders for revenue generation purposes.
- Provide superb sales and customer service in all commercial customer touch points to drive premium selling rates and business.
- Champion Cathay products and provide excellent, consistent product solutions.
- Update customers on shipment status promptly and provide solutions when needed.
- Support cargo reservations and bookings.
- Provide vendor notification for on time and delayed flights daily.
- Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions/reporting.
- Support the achievement of established performance targets through operational oversight and participation.
- Prepare flight documentation for crew and Customs.
- Check and review post flight documentation, prepare post flight reports promptly.
- Provide freighter catering uplift and last minute changes.
- Coordinate between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service.
- Coordinate cargo activities across sales, operations and ground handling to ensure efficient shipments.
- Communicate effectively to stakeholders, customers, airport, cargo operations, suppliers, flight crew etc.
- Coordinate diversion of Cathay Pacific / Air Hong Kong flights as needed.
- Assist with crew administration and support Ramp Coordinator (RCO).
- Monitor and ensure required procedures are properly carried out
- Monitor the optimisation of space utilisation for loaded Unit Load Devices and belly of freighters.
- Ensure pre-loading aircraft searches are conducted per Security Programme.
- Maintain communication with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and Cargo Office.
- Liaise with Cargo Office to provide updates of freighter positioning during schedule disruption.
- Maintain safe operations during loading and unloading.
- Assess delay causes and recommend accountability and solutions to the immediate supervisor.
- Monitor the acceptance/release of special cargo such as animals, engine, vehicle, bulky shipment, and odd-sized item.
- Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and Ramp Handling Operator.
- Safety, Security and Compliance
- Comply with all safety, security, quality, and procedural requirements.
- Conduct quality check programmes established by Head Office and participate in audits.
- Conduct Operational Duty Holder activity as specifically required.
- Administrative Support
- Assist with administrative matters e.g. SAP.
- Support station training activities.
- Other tasks as requested.
- Efficiency Improvement
- Support Cargo Manager to implement e-initiatives programmes to drive penetration of e-Bookings and other Agent Self-Service functions.
Cargo Sales and Services Officer employer: Cathay Pacific Airways Limited
Contact Detail:
Cathay Pacific Airways Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Sales and Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in the cargo industry, especially those working at Cathay Pacific or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching common questions related to cargo sales and customer service. We recommend practising your answers with a friend to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully handled customer enquiries or improved revenue in past roles. This will help you stand out as someone who can deliver results right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cargo Sales and Services Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cargo Sales and Services Officer role. Highlight your relevant experience in revenue generation and customer service, as these are key aspects of the job. We want to see how you can contribute to our goals!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe share examples of how you've effectively communicated in past roles. We love a good storyteller!
Highlight Your Problem-Solving Abilities: The job requires quick thinking and problem-solving skills, especially when it comes to managing customer enquiries and operational challenges. Share specific instances where you've successfully navigated tricky situations. We appreciate a proactive approach!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on the opportunity to join our fantastic team!
How to prepare for a job interview at Cathay Pacific Airways Limited
✨Know Your Cargo Inside Out
Before the interview, make sure you understand the cargo business and its key performance indicators. Familiarise yourself with Cathay Pacific's products and services, as well as the latest trends in the industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since customer service is a big part of this role, prepare examples of how you've provided excellent service in previous jobs. Think about specific situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to handle customer enquiries effectively.
✨Be Ready to Discuss Revenue Generation Strategies
The role focuses on revenue generation, so be prepared to discuss how you would implement a cargo business plan and achieve revenue targets. Think of innovative ideas you could bring to the table and be ready to explain how you would actively seek customer support to generate ancillary revenue.
✨Communicate Clearly and Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen carefully to questions and respond thoughtfully. This will showcase your ability to coordinate with various stakeholders and ensure smooth operations.