At a Glance
- Tasks: Manage cabin crew performance, scheduling, and communication in a dynamic environment.
- Company: Join Cathay, a leading premium travel lifestyle brand based in Hong Kong.
- Benefits: Enjoy competitive pay, career growth, and the chance to work with a passionate team.
- Other info: This is an office-based role, not a flying position.
- Why this job: Be a key player in enhancing cabin crew performance and fostering strong relationships.
- Qualifications: Tertiary education in HR and 3-5 years of relevant experience required.
The predicted salary is between 28350 - 34650 £ per year.
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business - Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries. Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.
At Cathay, we are seeking a proactive and organised individual to join our office-based team as a Cabin Crew Base Executive. In this role, you will play a key part in managing our Cabin Crew Base performance, roster preparation, scheduling, pre-flight planning and personnel administration while ensuring clear communication and engagement with our Cabin Crew community and all other related departments. If you're organised, proactive, thrive in a fast-paced environment and passionate about people, we'd love to hear from you!
Key Responsibilities
- Relationship Management and Communication
- Take a proactive role in strengthening the bonds between cabin crew and management.
- Help to build and maintain strong working relationships with the base cabin crew community and office teams.
- Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment.
- Performance Management
- Help to enhance the performance standard of cabin crew through positive reinforcement and recognition in order to drive a high performing culture.
- Provide regular feedback, counselling and support to cabin crew for the setting of goals and developmental plans.
- Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with the Manager.
- Monitor cabin crew performance records, provide coaching as necessary to ensure communication of high/low scores.
- Administration and Workforce Planning
- Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times.
- Monitor the day to day operation and oversee general base office administration.
- Interact with crew, issue notices via email or bulletin board with regards to inflight services, crew administration and base specific information.
Requirements
- Educated to tertiary level with completion of a recognised Human Resource qualification.
- 3-5 years relevant work experience in a Cabin Crew and/or Operational environment.
- Knowledge of the Cabin Crew community as well as Aviation Safety and Service standards.
- Computer literate with the ability to use MS Office: Word, Excel and PowerPoint.
- A committed and effective team player with strong interpersonal skills and the ability to work independently.
- Excellent communication skills with the aptitude to solve problems and provide solutions.
- A highly flexible individual who can meet the operational needs of the role and function.
Please note that this is not a Cabin Crew flying position.
Cabin Crew Base Executive employer: Cathay Pacific Airways Limited
Cathay Pacific Airways Limited is an exceptional employer, offering a dynamic work environment in Greater London where safety and compliance are paramount. Employees benefit from comprehensive training programs, opportunities for career advancement, and a strong commitment to work-life balance, making it a rewarding place to grow your skills in the aviation industry.
Contact Details:
Cathay Pacific Airways Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cabin Crew Base Executive
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We think you need these skills to ace Cabin Crew Base Executive
Some tips for your application 🫡
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How to prepare for a job interview at Cathay Pacific Airways Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
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