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- Tasks: Provide top-notch IT support and manage tech issues across UK sites.
- Company: Join a growing, friendly team in central Staplehurst focused on technology.
- Benefits: Enjoy a supportive work environment with opportunities for career progression.
- Why this job: Perfect for tech enthusiasts eager to solve problems and make an impact.
- Qualifications: Experience as an IT Support Technician and knowledge of IT systems required.
- Other info: Full driving licence and car needed for site travel.
The predicted salary is between 28800 - 42000 £ per year.
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Location
Staplehurst, United Kingdom
Salary
£26,000 to £28,000 per annum
Job Type
Full-time
Date Posted
October 2nd, 2025
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IT Support Technician at Cathay Group
Location
Staplehurst, United Kingdom
Salary
£26,000 to £28,000 per annum
Job Type
Full-time
Date Posted
October 2nd, 2025
Apply Now
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IT Support Technician, permanent, full time position, fully office based Monday to Friday in central Staplehurst. We’re continuing to grow and need a qualified and tech savvy, IT Support Technician with Active Directory, Office 365 and helpdesk support experience to join our friendly team. There is travel within the UK, so you’ll need a full driving licence and be a car owner.
You’ll be the first point of contact for our sites across the UK for all IT issues & requests – and as part of this, you’ll travel to our sites to implement new technology and resolve issues. It’s a brilliant opportunity for an experienced IT Support Technician who really loves their tech, and is looking for that next step in their career. We’re a genuinely friendly firm and we all enjoy being part of a supportive team.
It’s essential you have previous experience as a IT Support Technician and good knowledge of a range of different IT systems and software programs and good people skills as well as a love of all thing tech!
Responsibilities for IT Support Technician
Requirements
No agency applications will be accepted
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IT Support Technician employer: Cathay Investments
Contact Detail:
Cathay Investments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your customer service skills, as you'll be the first point of contact for IT issues. Prepare examples of how you've successfully resolved technical problems for users in the past, showcasing your ability to communicate effectively.
✨Tip Number 3
Since travel is a requirement, ensure you have a valid driving licence and are comfortable discussing your availability for travel during the interview. This shows your commitment to fulfilling the job's demands.
✨Tip Number 4
Research our company culture and values to align your responses with what we stand for. Showing that you understand and appreciate our friendly and supportive team environment can set you apart from other candidates.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an IT Support Technician. Focus on your skills with Active Directory, Office 365, and any helpdesk support you've provided. Use specific examples to demonstrate your technical abilities and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire for career progression. Mention your previous experiences and how they align with the responsibilities of the role. Be sure to express your enthusiasm for joining a friendly and supportive team.
Highlight Relevant Qualifications: In your application, clearly outline your qualifications and any certifications related to IT support. If you have experience managing user accounts or handling IT inventory, make sure to include that information as it directly relates to the job description.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at Cathay Investments
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Office 365, and helpdesk support. Bring examples of how you've resolved IT issues in the past, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Demonstrate Strong People Skills
As the first point of contact for IT issues, it's crucial to show that you can communicate effectively with non-technical staff. Practice explaining complex technical concepts in simple terms, and be ready to share examples of how you've successfully assisted users in the past.
✨Highlight Your Willingness to Travel
Since the role requires travel to various sites, express your enthusiasm for this aspect of the job. Share any previous experiences where you've travelled for work and how you managed your time and responsibilities effectively.
✨Prepare Questions About the Team and Culture
Research the company culture and prepare thoughtful questions about the team dynamics and support structure. This shows your interest in being part of a friendly, supportive team and helps you assess if it's the right fit for you.
