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- Tasks: Provide IT support for 150-200 devices and assist with tech setups.
- Company: Join a friendly, growing firm in central Staplehurst focused on tech solutions.
- Benefits: Enjoy a supportive team environment and opportunities for career growth.
- Why this job: Perfect for tech lovers seeking to advance their career in a collaborative setting.
- Qualifications: Experience as an IT Support Technician and knowledge of IT systems required.
- Other info: Must have a full driving licence and be willing to travel within the UK.
The predicted salary is between 30000 - 42000 £ per year.
Permanent, full-time position, fully office based Monday to Friday in central Staplehurst. We are continuing to grow and need a qualified and tech-savvy IT Support Technician with Active Directory, Office 365 and helpdesk support experience to join our friendly team. There is travel within the UK, so you will need a full driving licence and be a car owner.
You will be the first point of contact for our sites across the UK for all IT issues and requests, and as part of this, you will travel to our sites to implement new technology and resolve issues. It is a brilliant opportunity for an experienced IT Support Technician who really loves their tech and is looking for that next step in their career. We are a genuinely friendly firm and we all enjoy being part of a supportive team.
It is essential you have previous experience as an IT Support Technician and good knowledge of a range of different IT systems and software programs, as well as good people skills and a love of all things tech!
Responsibilities:- Being the first point of contact on the helpdesk to provide IT support for approximately 150-200 devices, across multiple sites.
- Assist with equipment moves, setups and configurations.
- Keep the IT asset list updated.
- Undertake routine maintenance tasks across systems, PC and server based.
- Work on new projects assigned by the IT manager.
- Create, manage and maintain user accounts and access permissions through Active Directory and Office 365.
- Must be willing to frequently travel to sites.
- No agency applications will be accepted.
IT Support Technician employer: Cathay Investments Limited
Contact Detail:
Cathay Investments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with Active Directory and Office 365, as these are crucial for the role. Consider setting up a test environment to practice managing user accounts and permissions, which will give you hands-on experience that can impress during interviews.
✨Tip Number 2
Brush up on your helpdesk support skills by simulating common IT issues and troubleshooting them. This will not only enhance your problem-solving abilities but also prepare you for real-life scenarios you might face in the job.
✨Tip Number 3
Since the role involves travel, ensure you have a reliable vehicle and a valid driving licence. Highlight your readiness to travel in conversations or interviews, as this shows your commitment to fulfilling the job requirements.
✨Tip Number 4
Network with current IT Support Technicians or join relevant online forums. Engaging with professionals in the field can provide insights into the company culture and expectations, which can be beneficial when discussing your fit for the team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Active Directory, Office 365, and helpdesk support. Use specific examples of how you've resolved IT issues in the past to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and your enthusiasm for the role. Mention your previous experience as an IT Support Technician and how it aligns with the company's needs.
Showcase Your People Skills: Since good people skills are essential for this role, include examples in your application that demonstrate your ability to communicate effectively with users and provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at Cathay Investments Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Office 365, and helpdesk support. Bring examples of how you've resolved IT issues in the past, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Demonstrate Your People Skills
As you'll be the first point of contact for IT issues, it's crucial to show that you can communicate effectively with non-technical staff. Practice explaining complex technical concepts in simple terms to highlight your ability to connect with users.
✨Prepare for Travel Questions
Since the role involves travel to various sites, be ready to discuss your driving experience and how you manage your time when travelling. This shows your readiness for the job's requirements and your organisational skills.
✨Research the Company Culture
StudySmarter values a friendly and supportive team environment. Familiarise yourself with their culture and be prepared to discuss how you would fit into their team. This will help you convey your enthusiasm for joining their organisation.
