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- Tasks: Provide IT support for 150-200 devices and assist with tech setups.
- Company: Join a friendly firm in Staplehurst that values teamwork and growth.
- Benefits: Enjoy a supportive work environment and opportunities for career advancement.
- Why this job: Perfect for tech enthusiasts looking to make an impact across multiple sites.
- Qualifications: Experience as an IT Support Technician and knowledge of Active Directory and Office 365 required.
- Other info: Must have a full driving licence and be willing to travel within the UK.
The predicted salary is between 30000 - 42000 £ per year.
Permanent, full-time position, fully office based Monday to Friday in central Staplehurst. We are continuing to grow and need a qualified and tech-savvy IT Support Technician with Active Directory, Office 365, and helpdesk support experience to join our friendly team. There is travel within the UK, so you will need a full driving licence and be a car owner.
You will be the first point of contact for our sites across the UK for all IT issues and requests, and as part of this, you will travel to our sites to implement new technology and resolve issues. It is a brilliant opportunity for an experienced IT Support Technician who really loves their tech and is looking for that next step in their career. We are a genuinely friendly firm and we all enjoy being part of a supportive team.
It is essential you have previous experience as an IT Support Technician and good knowledge of a range of different IT systems and software programs, as well as good people skills and a love of all things tech!
Responsibilities for IT Support Technician:- Being the first point of contact on the helpdesk to provide IT support for approximately 150-200 devices, across multiple sites.
- Assist with equipment moves, setups, and configurations.
- Keep the IT asset list updated.
- Undertake routine maintenance tasks across systems, PC and server based.
- Work on new projects assigned by the IT manager.
- Create, manage, and maintain user accounts and access permissions through Active Directory and Office 365.
- Must be willing to frequently travel to sites.
IT Support Technician employer: Cathay Investments Limited
Contact Detail:
Cathay Investments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with Active Directory and Office 365, as these are crucial for the role. Consider setting up a test environment to practice managing user accounts and permissions, which will give you practical experience to discuss during your interview.
✨Tip Number 2
Brush up on your helpdesk support skills by volunteering or taking on freelance projects. This hands-on experience will not only enhance your technical abilities but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 3
Since the role involves travel, ensure your driving licence is up to date and consider planning mock trips to potential sites. This will help you feel more comfortable discussing travel logistics in your interview.
✨Tip Number 4
Network with current IT Support Technicians or join relevant online forums. Engaging with professionals in the field can provide insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Active Directory, Office 365, and helpdesk support. Use specific examples of how you've resolved IT issues in the past to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and your enthusiasm for the role. Mention your willingness to travel and how your previous experiences make you a great fit for the team.
Showcase Your People Skills: Since this role involves being the first point of contact for IT issues, emphasise your communication skills and ability to work well with others. Provide examples of how you've successfully assisted users in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Cathay Investments Limited
✨Show Your Technical Skills
Be prepared to discuss your experience with Active Directory, Office 365, and helpdesk support. Bring examples of how you've resolved IT issues in the past, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Demonstrate Your People Skills
Since you'll be the first point of contact for IT issues, it's crucial to showcase your communication skills. Practice explaining complex technical concepts in simple terms, and be ready to share examples of how you've successfully interacted with non-technical users.
✨Highlight Your Adaptability
The role involves travel and working across multiple sites, so emphasise your flexibility and willingness to adapt to different environments. Share experiences where you've had to quickly adjust to new technologies or work settings.
✨Research the Company Culture
StudySmarter values a friendly and supportive team environment. Familiarise yourself with their culture and be ready to discuss how you can contribute positively to the team dynamic. This will show that you're not just a fit for the role, but also for the company.
