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- Tasks: Provide top-notch IT support and resolve tech issues across the UK.
- Company: Friendly and supportive firm with a focus on teamwork.
- Benefits: Full-time role with career growth and travel opportunities.
- Why this job: Join a tech-savvy team and make a real impact in IT support.
- Qualifications: Experience in IT support, Active Directory, and great people skills.
- Other info: Dynamic environment with a chance to work with diverse IT systems.
The predicted salary is between 30000 - 42000 £ per year.
Permanent, full-time position, fully office based Monday to Friday in central Staplehurst. We’re continuing to grow and need a qualified and tech-savvy IT Support Technician with Active Directory, Office 365 and helpdesk support experience to join our friendly team. There is travel within the UK, so you’ll need a full driving licence and be a car owner.
You’ll be the first point of contact for our sites across the UK for all IT issues & requests – and as part of this, you’ll travel to our sites to implement new technology and resolve issues. It’s a brilliant opportunity for an experienced IT Support Technician who really loves their tech and is looking for that next step in their career. We’re a genuinely friendly firm and we all enjoy being part of a supportive team.
It’s essential you have previous experience as an IT Support Technician and good knowledge of a range of different IT systems and software programs, as well as good people skills and a love of all things tech!
Responsibilities:- Be the first point of contact for all IT issues, providing support on the helpdesk by phone & email to a high standard.
- Triage the tickets received, taking corrective action, escalating any problematic issues to the appropriate IT resource when necessary.
- Take a proactive approach to housekeeping, with daily system monitoring tasks helping to improve security and reduce the risk of potential issues.
- Create, manage and maintain user accounts and access permissions through Active Directory, Office 365 & other platforms.
- Assist with PC moves, setups, configurations and improvements.
- Oversee the 180+ PCs/Laptops across the group, ensuring they are kept up to date with AV, Windows & supplier updates. Taking ownership of the group's IT inventory records.
- Liaise with our third-party IT suppliers to escalate issues and roll out changes.
- Must be willing to frequently travel to sites.
IT Support Technician in Tonbridge employer: Cathay Group
Contact Detail:
Cathay Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local tech meetups, and don’t be shy about letting people know you’re on the hunt for an IT Support Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with Active Directory and Office 365. Share specific examples of how you've tackled IT issues in the past – it’ll show them you’re the tech-savvy person they need.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities for an IT Support Technician. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it helps us keep track of your application better, so don’t miss out on that chance!
We think you need these skills to ace IT Support Technician in Tonbridge
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your experience with Active Directory, Office 365, and helpdesk support in your application. We want to see how tech-savvy you are, so don’t hold back on showcasing your skills!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Be Personable: Since you'll be the first point of contact for IT issues, it’s important to show off your people skills. Use a friendly tone in your application to reflect the supportive team culture we have at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cathay Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and general helpdesk support. Be ready to discuss specific scenarios where you've successfully resolved IT issues, as this will show your practical experience and problem-solving skills.
✨Show Off Your People Skills
As an IT Support Technician, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms and think of examples where you've effectively communicated with non-technical staff. This will highlight your ability to connect with people and provide excellent customer service.
✨Prepare for Travel Questions
Since the role involves travel, be prepared to discuss your driving experience and how you manage your time when visiting different sites. You might want to mention any previous roles where travel was involved, showcasing your adaptability and organisation skills.
✨Demonstrate Proactivity
The job requires a proactive approach to system monitoring and housekeeping. Think of examples where you've taken initiative to prevent issues before they arise. This could be anything from regular system checks to suggesting improvements in processes, showing that you're not just reactive but also forward-thinking.
