Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer journeys from inquiry to order fulfillment and after-sales support.
- Company: Join Cathay, a leading player in the UK market with a vibrant team culture.
- Benefits: Enjoy competitive pay, career growth, and a dynamic work environment.
- Why this job: Be the commercial heart of operations and drive real impact in sales.
- Qualifications: Strong communication skills and experience with ERP systems are essential.
- Other info: Opportunity to work with global clients and enhance your professional skills.
The predicted salary is between 30000 - 40000 £ per year.
The Sales Desk Coordinator is the commercial heart of Cathay's UK operations. You will be responsible for managing the end-to-end customer journey for a dedicated segment—from the initial inquiry and quoting stage through to order fulfillment and after-sales support. Unlike a traditional administrative role, you will act as a proactive commercial partner, identifying sales opportunities, providing technical quotes, and maintaining strong relationships with global clients.
Proactive Sales & Commercial Support
- Quoting & Opportunity Management: Act as the primary point of contact for incoming inquiries; prepare and follow up on commercial quotes, negotiate prices within set margins, and establish discount structures/commissions.
- Relationship Management: Maintain and expand existing customer relationships through regular contact, ensuring the company remains the preferred supplier.
- Sales Process Integration: Support Sales Managers by identifying market trends, gathering competitor info, and providing data-driven insights from the CRM system.
- Sample Management: Manage the dispatch and follow-up of product samples to convert leads into orders.
End-to-End Order Management
- Order Processing: Accurately enter and manage customer orders in the ERP system, ensuring all terms (pricing, delivery dates, and credit status) are verified.
- Global Logistics: Coordinate international shipments, including calculating transport rates, determining transit times, and managing complex export documentation such as Pro-forma invoices and L/Cs.
- Supply Chain Liaison: Work closely with Production, Planning, and the Cutting department to ensure orders are manufactured and shipped according to customer requirements.
Customer Excellence & Issue Resolution
- Status Communication: Proactively update customers on order status, potential delays, or stock availability.
- Complaint Handling: Register and resolve logistical or product complaints within 2 working days, coordinating with Quality Control (QC) and Finance to issue credit notes where necessary.
- Data Integrity: Maintain precise customer records in CRM/ERP systems, including price agreements and specific customer requirements.
Technical & Analytical Proficiency
- Technical Proficiency: High-level competency in ERP systems (e.g., SAP, Oracle, Sage) for order processing and CRM software for pipeline management.
- Logistics Knowledge: A strong understanding of Incoterms, export documentation, and global logistics procedures.
- Analytical Mindset: Skilled at interpreting sales data and market trends to provide actionable insights.
- Communication: Proactive communication and advanced problem-solving skills.
Key Objectives
- Drive Revenue: Convert inquiries into orders through rapid quoting, proactive follow-up, and strategic relationship management.
- Operational Excellence: Execute the full supply chain cycle by ensuring accurate ERP entry and aligning production with customer timelines.
- Customer Satisfaction: Maximise satisfaction through proactive and transparent status communication.
Sales Desk Coordinator employer: Cathay Group
Contact Detail:
Cathay Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Desk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in sales and customer relationship management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for your skills. Plus, it’s the best way to ensure your application gets seen!
We think you need these skills to ace Sales Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Desk Coordinator role. Highlight your experience in managing customer journeys, quoting, and relationship management. We want to see how you can be a proactive commercial partner!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven revenue or improved customer satisfaction in previous positions. We love a good story!
Show Off Your Technical Skills: Since this role requires high-level competency in ERP systems and CRM software, make sure to mention any relevant experience you have. If you've worked with SAP, Oracle, or similar systems, let us know how you used them to enhance order processing or data integrity.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Cathay Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Desk Coordinator role. Familiarise yourself with the responsibilities like managing customer inquiries, quoting, and order fulfilment. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Proactive Approach
Since this role requires a proactive commercial mindset, prepare examples from your past experiences where you've identified sales opportunities or improved customer relationships. Highlight how you took the initiative to resolve issues or enhance processes, as this will resonate well with the interviewers.
✨Brush Up on Technical Skills
Make sure you're comfortable discussing ERP systems and CRM software, as these are crucial for the role. If you have experience with specific systems like SAP or Oracle, be ready to talk about how you've used them effectively in previous roles. This will show that you can hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of situations where you've successfully managed logistics or resolved issues quickly. Practising these scenarios will help you articulate your thought process during the interview.