At a Glance
- Tasks: Welcome patients and corporate guests, manage calls, and support office operations.
- Company: Dynamic dental practice and corporate office in Croydon.
- Benefits: Weekly pay, potential for permanent role, and a vibrant work environment.
- Other info: Fast-paced role with opportunities to learn and grow.
- Why this job: Perfect for those who love variety and making great first impressions.
- Qualifications: Strong organisational skills, tech-savvy, and excellent communication abilities.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Croydon
Job Type: Full-Time, Temporary (With the opportunity to go permanent after 12 weeks!)
Pay Rate: £12.71 per hour (Weekly Pay!)
Are you a highly organised front-of-house professional who thrives on variety? Do you master the art of first impressions? We are looking for a dynamic, self-motivated Receptionist to join our team in Croydon. This is a unique, dual-front role where no two days are the same. You will balance front-of-house excellence for both a busy dental practice and our corporate office operations, ensuring every visitor—whether a patient or a corporate executive—receives a seamless, world-class welcome.
What You’ll Be Doing
- First Impressions: Greet all patients and corporate guests with a friendly, professional manner and promptly notify the relevant team members.
- Front-of-House Control: Manage incoming phone calls, screen enquiries, and oversee the main reception desk for both sides of the building.
- Patient Administration: Organise and accurately schedule dental patient appointments and maintain up-to-date patient files.
- Office Operations: Handle incoming/outgoing post, deliveries, couriers, and provide administrative support (scanning, copying, typing) for the database.
- Clinical Support: Assist the clinical team with basic environment maintenance, including regular autoclave runs, instrument storage, and dental stock cupboard organisation.
- Facilities Collaboration: Monitor essential clinical/office supplies and assist the property team with day-to-day administrative or operational requests.
What We Are Looking For
- Dual-Tasking Excellence: Outstanding planning and prioritising skills, with a proven ability to manage deadlines across both clinical and corporate settings.
- Tech Savvy: Competent computer skills, particularly in MS Word, Excel, and online database systems.
- Top-Tier Communication: Exceptional verbal and written English communication skills with a polished telephone manner.
- Discretion: The ability to handle highly confidential patient data and sensitive corporate information with absolute care.
- The Right Attitude: A positive, "can-do" approach. You are reliable, flexible, and ready to support both your clinical and administrative teammates.
Temporary Role - Weekly Pay!
Receptionist employer: Cathay Group
Cathay Group is an excellent employer, offering a dynamic work environment where Warehouse Operatives can thrive with guaranteed weekly pay and flexible shift options. Our supportive culture prioritises employee growth, providing a clear path to permanent roles while fostering teamwork and collaboration in our busy warehouse setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cathay Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cathay Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cathay Group:Your cover letter is your chance to shine! Tell us why you want to work at Cathay Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cathay Group!
How to prepare for a job interview at Cathay Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
