At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues across the UK.
- Company: Friendly and supportive firm with a focus on teamwork.
- Benefits: Full-time role with opportunities for career growth and travel.
- Other info: Dynamic role with daily challenges and a chance to work with cutting-edge technology.
- Why this job: Join a tech-savvy team and make a real impact in IT support.
- Qualifications: Experience in IT support, Active Directory, and great people skills.
The predicted salary is between 30000 - 40000 € per year.
Permanent, full-time position, fully office-based Monday to Friday in central Staplehurst. We’re continuing to grow and need a qualified and tech-savvy IT Support Technician with Active Directory, Office 365 and helpdesk support experience to join our friendly team. There is travel within the UK, so you’ll need a full driving licence and be a car owner.
You’ll be the first point of contact for our sites across the UK for all IT issues and requests – and as part of this, you’ll travel to our sites to implement new technology and resolve issues. It’s a brilliant opportunity for an experienced IT Support Technician who really loves their tech and is looking for that next step in their career. We’re a genuinely friendly firm and we all enjoy being part of a supportive team.
It’s essential you have previous experience as an IT Support Technician and good knowledge of a range of different IT systems and software programs, as well as good people skills and a love of all things tech!
Responsibilities:- Be the first point of contact for all IT issues, providing support on the helpdesk by phone and email to a high standard.
- Triage the tickets received, taking corrective action, escalating any problematic issues to the appropriate IT resource when necessary.
- Take a proactive approach to housekeeping, with daily system monitoring tasks helping to improve security and reduce the risk of potential issues.
- Create, manage and maintain user accounts and access permissions through Active Directory, Office 365 and other platforms.
- Assist with PC moves, setups, configurations and improvements.
- Oversee the 180+ PCs/Laptops across the group, ensuring they are kept up to date with AV, Windows and supplier updates.
- Take ownership of the group's IT inventory records.
- Liaise with our third-party IT suppliers to escalate issues and roll out changes.
- Must be willing to frequently travel to sites.
No agency applications will be accepted.
IT Support Technician employer: Cathay Group
Join a dynamic and supportive team as an IT Support Technician in central Staplehurst, where your tech-savvy skills will be valued and nurtured. We offer a friendly work culture that prioritises employee growth, with opportunities to travel across the UK and implement new technologies. Enjoy a fulfilling career in a company that truly appreciates its staff and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with Active Directory and Office 365, make sure to highlight that in conversations. Consider setting up a small project or demo to showcase your tech savvy when chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you’re interested in, even if they’re not advertising a position. A friendly email expressing your interest can go a long way.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure to highlight your experience with Active Directory, Office 365, and any helpdesk support you've done. We want to see how tech-savvy you are, so don’t hold back on showcasing your skills!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we need.
Be Personable:Since you'll be the first point of contact for IT issues, it’s important to show off your people skills. Use a friendly tone in your application to reflect how you’d interact with our team and clients. We’re all about being supportive and approachable!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Cathay Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and general helpdesk support. Be ready to discuss specific scenarios where you've successfully resolved IT issues, as this will show your practical experience and problem-solving skills.
✨Show Off Your People Skills
As an IT Support Technician, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms and think of examples where you've effectively communicated with non-technical staff. This will highlight your ability to connect with people and provide excellent support.
✨Prepare for Travel Questions
Since the role involves travel within the UK, be prepared to discuss your driving experience and how you manage your time when visiting different sites. Mention any previous roles where travel was a part of your job, as this will demonstrate your adaptability and commitment.
✨Demonstrate Proactivity
The job requires a proactive approach to system monitoring and housekeeping. Think of examples where you've taken initiative to improve processes or prevent issues before they arise. This will show that you're not just reactive but also forward-thinking in your IT support role.
