At a Glance
- Tasks: Manage customer journeys from inquiry to order fulfilment and after-sales support.
- Company: Join a dynamic team at Cathay, a leader in UK operations.
- Benefits: Competitive salary of £30,000 plus commission and growth opportunities.
- Other info: Exciting role with a focus on customer satisfaction and operational excellence.
- Why this job: Be the commercial heart of our operations and drive real sales impact.
- Qualifications: Strong communication skills and experience with ERP systems required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Croydon
Salary: £30,000 per annum + Commission
Reports to: Supply Chain Manager / Sales Manager
Key Relationships: Marketing & Sales, Production, Planning, Logistics
Role Purpose
The Sales Desk Coordinator is the commercial heart of Cathay’s UK operations. You will be responsible for managing the end-to-end customer journey for a dedicated segment—from the initial inquiry and quoting stage through to order fulfillment and after-sales support. Unlike a traditional administrative role, you will act as a proactive commercial partner, identifying sales opportunities, providing technical quotes, and maintaining strong relationships with global clients.
Key Responsibilities
- Proactive Sales & Commercial Support
- Quoting & Opportunity Management: Act as the primary point of contact for incoming inquiries; prepare and follow up on commercial quotes, negotiate prices within set margins, and establish discount structures/commissions.
- Relationship Management: Maintain and expand existing customer relationships through regular contact, ensuring the company remains the preferred supplier.
- Sales Process Integration: Support Sales Managers by identifying market trends, gathering competitor info, and providing data-driven insights from the CRM system.
- Sample Management: Manage the dispatch and follow-up of product samples to convert leads into orders.
- End-to-End Order Management
- Order Processing: Accurately enter and manage customer orders in the ERP system, ensuring all terms (pricing, delivery dates, and credit status) are verified.
- Global Logistics: Coordinate international shipments, including calculating transport rates, determining transit times, and managing complex export documentation such as Pro-forma invoices and L/Cs.
- Supply Chain Liaison: Work closely with Production, Planning, and the Cutting department to ensure orders are manufactured and shipped according to customer requirements.
- Customer Excellence & Issue Resolution
- Status Communication: Proactively update customers on order status, potential delays, or stock availability.
- Complaint Handling: Register and resolve logistical or product complaints within 2 working days, coordinating with Quality Control (QC) and Finance to issue credit notes where necessary.
- Data Integrity: Maintain precise customer records in CRM/ERP systems, including price agreements and specific customer requirements.
Skills & Requirements
- Communication: Proactive communication and advanced problem-solving skills.
- Technical Proficiency: High-level competency in ERP systems (e.g., SAP, Oracle, Sage) for order processing and CRM software for pipeline management.
- Logistics Knowledge: A strong understanding of Incoterms, export documentation, and global logistics procedures.
- Analytical Mindset: Skilled at interpreting sales data and market trends to provide actionable insights.
Key Objectives
- Drive Revenue: Convert inquiries into orders through rapid quoting, proactive follow-up, and strategic relationship management.
- Operational Excellence: Execute the full supply chain cycle by ensuring accurate ERP entry and aligning production with customer timelines.
- Customer Satisfaction: Maximise satisfaction through proactive and transparent status communication.
Sales Desk Coordinator in Croydon employer: Cathay Group
At Cathay, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Croydon where innovation and collaboration thrive. As a Sales Desk Coordinator, you will enjoy competitive compensation, including commission opportunities, and be part of a supportive culture that prioritises employee growth through continuous training and development. Our commitment to maintaining strong client relationships and driving commercial success ensures that every team member plays a vital role in our mission, making your contributions both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Desk Coordinator in Croydon
✨Tip Number 1
Get to know the company inside out! Research Cathay’s operations, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the Sales Desk Coordinator role. Think about specific examples where you've managed customer relationships or handled order processes successfully.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Cathay.
We think you need these skills to ace Sales Desk Coordinator in Croydon
Some tips for your application 🫡
Show Your Sales Savvy:When you're writing your application, make sure to highlight any experience you have in sales or customer relationship management. We want to see how you've proactively supported clients and turned inquiries into orders!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we love a well-organised application!
Tailor Your Application:Make sure to customise your application to fit the Sales Desk Coordinator role. Mention specific responsibilities from the job description that resonate with your experience, like order management or customer communication.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cathay Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Desk Coordinator role. Familiarise yourself with the key responsibilities like quoting, order management, and customer relationship maintenance. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires proactive communication, be prepared to discuss examples of how you've effectively communicated with clients or colleagues in the past. Highlight any experiences where you resolved issues or maintained strong relationships, as this will resonate well with the interviewers.
✨Demonstrate Your Technical Proficiency
Brush up on your knowledge of ERP systems and CRM software, as these are crucial for the role. Be ready to talk about your experience with tools like SAP or Oracle, and how you've used them to manage orders or analyse sales data. This will show that you can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of specific scenarios where you successfully navigated challenges in sales or logistics. This will help you illustrate your analytical mindset and operational excellence, which are key objectives for the role.
