Maintenance & Grounds Manager

Location: Catgill Farm / Howgill Lodge, Bolton Abbey

Job Type: Full-time, permanent

Hours: 40 hours per week, with some flexibility required during busy periods

We are looking for an experienced, practical and self-motivated Maintenance & Facilities Manager to take ownership of the maintenance, presentation and facilities standards across our award-winning camping, glamping and lodge sites in the Yorkshire Dales. Catgill Farm and Howgill Lodge are not traditional campsites. We are a growing, family-run luxury hospitality brand with high standards, premium accommodation, private hot tubs, beautiful locations and a strong reputation for delivering exceptional guest experiences. Our sites are set in some of the most beautiful parts of the Yorkshire Dales, and the quality of our accommodation, facilities and presentation is central to what makes our business successful.

This is a key role within the business. We are looking for someone capable, experienced, organised and proactive, with the confidence to take ownership of maintenance across high-quality hospitality sites. You will need to spot issues before guests do, solve problems properly, plan ahead, keep accurate records, and ensure our accommodation, grounds, facilities and equipment operate to a consistently high standard.

About the role

You will be responsible for the day-to-day and preventative maintenance across our sites, including glamping pods, lodges, hot tubs, shower blocks, service areas, grounds, fencing, paths, drainage, machinery and general infrastructure. The role will include a mix of planned maintenance, reactive repairs, grounds work, contractor coordination, record keeping and improvement projects. During quieter periods, the focus will be on winter works, preventative maintenance, upgrades and keeping the sites looking their best for the season ahead. This is a hands-on management role for someone who takes pride in doing things properly. You will be trusted to work independently, manage a prioritised maintenance list, update maintenance records using PC-based software, and make sensible decisions about what can be completed in-house and when specialist contractors are required.

Key responsibilities

• Taking ownership of maintenance, facilities and site presentation standards
• Keeping accommodation, facilities, grounds and guest areas in excellent condition
• Carrying out high-quality general repairs across pods, lodges, buildings and site infrastructure
• Basic plumbing, joinery, decorating, fencing and general building maintenance
• Maintaining and checking hot tubs, plant rooms and site equipment
• Grounds maintenance including mowing, strimming, hedge cutting, paths, boundaries and general presentation
• Identifying and resolving issues before they become guest complaints
• Managing a prioritised maintenance list and completing work efficiently
• Using PC-based software to record completed work, planned maintenance, checks, issues and follow-up actions
• Keeping clear records of maintenance tasks, contractor visits, equipment checks and compliance-related activity
• Planning and carrying out preventative maintenance during quieter periods
• Supporting future improvement projects and site upgrades
• Liaising with and overseeing external contractors where specialist work is required
• Keeping tools, stores, machinery and maintenance areas organised
• Supporting site managers with maintenance issues during busy periods
• Ensuring work is completed safely, professionally and to a high standard
• Knowing when to complete a job yourself and when to call in a qualified trade

What we are looking for

We are looking for someone with real experience, pride in their work and the ability to take responsibility without needing constant supervision. The ideal candidate will have:

• Proven experience in a hands-on maintenance, facilities, estate, hotel, holiday park, farm, property or similar role
• Strong general maintenance skills across a wide range of practical tasks
• Basic plumbing, joinery, decorating and repair experience
• Experience using grounds machinery such as ride-on mowers, strimmers and hedge cutters
• Good problem-solving ability and common sense
• A high standard of workmanship and attention to detail
• The ability to work independently and manage their own workload
• A proactive approach and the confidence to spot what needs doing
• Good basic computer skills and confidence using software to update records, tasks and maintenance logs
• Good communication skills and a polite, professional manner with guests and team members
• A full UK driving licence
• A sensible approach to health and safety

Desirable but not essential

• Experience working on a campsite, holiday park, hotel, estate or farm
• Hot tub maintenance or water hygiene experience
• Basic machinery servicing experience
• Trailer/towing experience
• Chainsaw, brushcutter or other machinery experience
• Experience coordinating contractors
• Trade background in joinery, plumbing, building, landscaping or facilities maintenance
• Experience using maintenance management software, job tracking systems or digital checklists

What we offer

• £35,000–£40,000 salary depending on experience
• Permanent, full-time role
• Varied work across beautiful Yorkshire Dales locations
• A senior, hands-on role with real responsibility
• The chance to make the role your own
• High-quality working environment
• Uniform and equipment provided
• Pension and holiday entitlement
• Training where required

Working pattern

This is mainly a full-time role across weekdays, but some flexibility will be required during peak season, including occasional weekend or urgent maintenance support.