Responsibilities
- Enable Services Revenue growth by supporting Cat Marine teams in deploying customer experience and service operations initiatives.
- Develop deep expertise to advise Cat Marine and dealers on process improvement in areas such as customer management, service transformation, customer onboarding.
- Ensure delivery of Strategic Growth Council objectives through the growth planning process. Measure dealer performance and support Cat Marine on developing improvement action plans and gap resolution initiatives to support growth objectives.
- Actively support Cat Marine by resolving problems regarding business plan execution, operational improvement, and achievement of targets. This role requires 5 days in the office model. Ad-hoc flexibility is accommodated aligned with Business needs.
- 50% travel within Europe, Africa & Middle East. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Qualifications
- Customer Focus: Knowledge of customer needs and satisfaction as primary considerations in all business decisions and ability to leverage information in creating customized solutions.
- Industry & Product Knowledge: Knowledge of the organization’s industry group, component product groups, trends, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately.
- Decision Making and Critical Thinking: Knowledge of the decision‑making process and tools; ability to analyze situations and reach productive decisions.
- Effective Communications: Ability to effectively transmit, receive, and interpret ideas, information, and needs through appropriate communication behaviors.
- Negotiating: Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Business Development: Ability to explore and develop potential areas of business growth for the organization.
- Value Selling: Ability to provide overall product/service “value” and to differentiate support offerings that address customer needs.
- Ability to speak French is an advantage.
- Previous marine experience, specifically in service operations.
Benefits
- 25 days annual leave.
- Up to 10% bonus.
- Contributory pension scheme – double the employee’s contribution.
- Contributory share scheme – match 50% of the employee’s contribution.
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.
