At a Glance
- Tasks: Support the sales team by responding to customer inquiries and managing orders.
- Company: Join Caterpillar, a global leader in construction and mining equipment.
- Benefits: Enjoy competitive salary, annual leave, performance bonuses, and private medical insurance.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and makes a real impact on communities.
- Qualifications: Customer service skills and a passion for building relationships are essential.
The predicted salary is between 29013 - 37717 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat® parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe, and Africa.
Role Definition: Performs administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.
What You Will Do:
- Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
- Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams.
- Maintaining database and updating records of contacts, accounts and orders as required.
- Monitor, prioritize and track status of orders to provide updates to customers.
Skill Required:
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques.
- Effective Communications: Understanding of effective communication concepts, tools and techniques.
- Relationship Management: Knowledge of relationship management techniques.
- Account Management: Knowledge of account management.
- Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services.
Top Candidates Will Bring:
- Financial Products Knowledge: Developing foundational knowledge of financial products within banking, leasing, or finance.
- Relationship Management: Developing foundational experience in building relationships with customers, dealers, and internal partners.
- Sales Experience: Experience in sales or customer-facing environments.
- Growth Mindset & Initiative: Demonstrates a self-starter mindset with strong curiosity to learn.
What will Caterpillar do for you?
- Salary: £29,013.00 - £37,717.00
- Contract: Permanent.
- Hours: In office Monday - Friday, full time 37.5 hours.
- Benefits: 24 days annual leave increasing with service to 30 days, 8% performance bonus (Paid quarterly), Green Car Scheme, Share Scheme, Non-contributory Pension Scheme 10%, Private Medical Insurance, Dental and Vision Scheme, Life Insurance.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
This position requires working onsite five days a week. Visa Sponsorship is not available for this position.
Posting Dates: May 26, 2026 - June 9, 2026.
Associate Sales Support Representative in Solihull employer: Caterpillar
Caterpillar Inc. is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diverse ideas are valued. Located in Nashville, Tennessee, the company provides competitive benefits such as a generous leave policy, performance bonuses, and comprehensive health insurance, ensuring that employees feel appreciated and motivated to contribute to building a better world together.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Sales Support Representative in Solihull
✨Tip Number 1
Network like a pro! Reach out to current employees at Caterpillar on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Associate Sales Support Representative role.
✨Tip Number 2
Prepare for the interview by researching Caterpillar's values and recent projects. Show us that you understand their commitment to sustainability and customer focus, and be ready to discuss how your skills align with their mission.
✨Tip Number 3
Practice your communication skills! Since this role involves customer interaction, we recommend doing mock interviews with friends or family. Focus on clearly articulating your thoughts and demonstrating your customer service mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Associate Sales Support Representative in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant sales support roles to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join Caterpillar and how your background aligns with our values. Be genuine and let your personality shine through – we love to see the real you!
Showcase Your Communication Skills:Since effective communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caterpillar
✨Know Your Stuff
Before the interview, make sure you understand Caterpillar's products and services, especially those related to financial solutions. Familiarise yourself with industry trends and how they impact customer needs. This knowledge will help you demonstrate your customer focus and industry awareness during the conversation.
✨Showcase Your Communication Skills
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated with customers or resolved issues in the past. This will show that you can effectively transmit and interpret information, which is crucial for building relationships.
✨Demonstrate a Growth Mindset
Caterpillar values individuals who are eager to learn and grow. Be ready to discuss times when you've taken the initiative to develop new skills or tackle challenges. Highlighting your curiosity and willingness to adapt will resonate well with the interviewers and align with their commitment to innovation.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or specific challenges the sales team faces. This not only shows your interest in the role but also gives you insight into whether this is the right fit for you.
