Service Engineer – NPI & Product Improvement

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Opportunity: Ready to build your expertise as an SME in new product introduction and product improvement? As a Service Engineer, you’ll lead parts authorisation and readiness for BCP New Product Introduction (NPI) programmes, alongside fast-paced Continuous Product Improvement (CPI) activity. You’ll develop deep technical knowledge in parts processes, serviceability and stocking, working closely with global teams to meet approval‑to‑ship targets and ensure parts availability for key projects. There is real opportunity to grow your capability and broaden your experience, with progression shaped by your potential and ongoing development.

What You Will Do: As a Service Engineer, you will be responsible for, but not limited to:

• Develop and maintain procedures and plans to support product quality, reviewing outcomes to identify functional gaps and drive corrective actions where required.
• Review manufacturing and production processes to identify design or build issues, working with stakeholders to improve efficiency, quality, and repeatability.
• Gather and assess internal and external feedback to identify opportunities to improve product serviceability and support continuous product improvement.
• Produce clear technical specifications and work instructions, and track activities from concept through release to ensure quality, performance, and delivery targets are met.

What You Can Demonstrate:

• Customer Focus: Maintains a strong customer focus by ensuring parts authorisation, serviceability, and stocking decisions support approval‑to‑ship targets and customer uptime.
• Effective Communications: Communicates clearly and effectively with internal and external stakeholders, providing constructive feedback and sharing updates through reports and presentations as needed.
• Relationship Management: Responds promptly and effectively to client and stakeholder requests, maintaining visibility of satisfaction levels and escalating concerns where needed.

Top Candidates Will Have:

• NPI capability: Supports parts readiness and serviceability decisions to help programmes meet approval‑to‑ship targets.
• CPI mindset: Identifies and addresses parts availability or service issues that impact customer uptime and field performance.
• Digital working capability: Uses Microsoft 365 tools to manage information, collaborate with global teams, and track progress.
• Learning and improvement focus: Builds subject‑matter expertise and helps drive consistent, efficient parts processes across teams and divisions.

What You Will Get: One Company, Limitless Opportunities. Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment. Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It’s your time and talent, make it count.

Our Sustainability Commitment: Caterpillar has a long-standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

Benefits: 27 days annual leave + bank holidays, opportunity to buy additional holiday, 12% Bonus, Private Medical, contributory pension scheme - Caterpillar will double the employee's contribution up to 10%, contributory share scheme - Caterpillar will match 50% of the employee's contribution, Employee Support Networks – join groups that offer support, connection, and a sense of community, optional flexible benefits including access to private health and dental care plans, EV car lease etc.

Travel: up to 25% to include global travel. This position requires working onsite five days a week. Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.