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- Tasks: Enhance parts and service workflows using digital tools and automation.
- Company: Join Caterpillar, a global leader in construction and mining equipment.
- Benefits: Competitive salary, bonus, pension scheme, and 27 days annual leave.
- Why this job: Make a real impact by integrating innovative tech into operations.
- Qualifications: Experience in process improvement and comfort with data tools required.
- Other info: Work onsite in Solihull with excellent growth opportunities.
The predicted salary is between 49519 - 60660 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Salary: £ 49,519 - £ 60,660 (depending on experience)
Benefits: 10% Bonus target, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website, 27 days annual leave + bank holidays
Contract: Permanent
Location: Solihull (preferred) or Desford, Shrewsbury
Travel Requirements: up to 35% (within Europe)
Join the EAME Distribution Team as a Product Support Technology Integration Specialist, where you will play a key role in improving how PSORs, consultants, and Cat dealers operate by embedding digital tools, data, AI, and automation into everyday parts and service workflows. This is a mid‑level to senior individual contributor role with regional responsibility, suited for an experienced professional who can work autonomously, diagnose operational challenges, and design practical solutions that improve consistency, efficiency, and execution across dealer organizations.
In this role, you will support the operational integration and adoption of product support technologies, helping dealers and internal teams translate new capabilities into clear processes, tools, and ways of working that strengthen parts and service operations and support sustainable growth across the region. The Caterpillar EAME Distribution Center of Excellence is shaping the future of the dealer network by building the capabilities needed to deliver the Caterpillar Services Growth Strategy across Europe, Africa, the Middle East, and Eurasia.
Role DefinitionProvides second-level of support for operational processes and technology solutions.
About The Role / What You Will Do- You’ll improve how parts and service teams operate by focusing on execution, adoption, and consistency.
- Improve day-to-day parts and service workflows (e.g. service commitments, dealer follow-up, capacity visibility)
- Diagnose operational issues and design practical solutions (e.g. removing manual re-entry, standardising reports)
- Build small automations, utilities, or reports (e.g. Power BI views replacing spreadsheets)
- Support data setup and system configuration (e.g. resolving inconsistent report outputs)
- Enable adoption of GenAI and digital tools such as Microsoft Copilot (e.g. visit prep, summaries, action tracking)
- Translate new technologies into clear dealer workflows (e.g. step-by-step operational guidance)
You’ll support teams across Europe, Africa, the Middle East & Eurasia.
What Will Put You ForwardYou’re likely a strong fit if you:
- Have experience in process improvement or operational support (e.g. dealer operations, regional support, consulting)
- Have enabled dealer‑facing teams to adopt tools or processes (e.g. rollouts, standardisation, change adoption)
- Are comfortable working with data and reporting tools (e.g. Power BI, SQL, Snowflake or similar)
- Have practical experience with automation or GenAI in a business context (e.g. reducing admin, improving consistency)
- Can connect end‑to‑end parts and service workflows (e.g. service commitments, parts availability, capacity)
- Communicate clearly across regions and cultures
- Work independently and enjoy solving ambiguous, operational problems
- You work between technology and operations (close to real users)
- Success is measured by adoption and impact, not system ownership
- Your solutions scale across the dealer network
- You influence how product support actually works on the ground
The primary work location for this role is Solihull, with an on‑site presence required five days per week. Candidates based in Desford or Shrewsbury will be required to attend the Solihull office two days per week.
What we offerFrom day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work‑life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
This position requires working onsite five days a week. Visa Sponsorship is not available for this position.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.
Product Support Technology Integration Specialist employer: Caterpillar
Contact Detail:
Caterpillar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Technology Integration Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Caterpillar on LinkedIn. Ask them about their experiences and any tips they might have for landing the Product Support Technology Integration Specialist role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Caterpillar is all about building a better world, so think of examples from your past that showcase your commitment to sustainability and innovation.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific operational challenges you've tackled in previous roles. Caterpillar loves candidates who can diagnose issues and design practical solutions, so have those stories at the ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Caterpillar team and contributing to their mission.
We think you need these skills to ace Product Support Technology Integration Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in process improvement and operational support. We want to see how your skills align with the role of a Product Support Technology Integration Specialist.
Showcase Your Tech Savvy: Don’t forget to mention your experience with data tools like Power BI or SQL. We’re looking for someone who can comfortably work with technology, so let us know how you’ve used these tools in past roles!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your achievements and how they relate to the job. We appreciate directness and clarity in communication!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caterpillar
✨Know Your Tech
Familiarise yourself with the digital tools and technologies mentioned in the job description, like Power BI and GenAI. Be ready to discuss how you've used similar tools in past roles to improve processes or solve operational challenges.
✨Showcase Problem-Solving Skills
Prepare examples of how you've diagnosed operational issues and designed practical solutions in previous jobs. Caterpillar values problem solvers, so highlight your ability to think critically and implement effective changes.
✨Understand the Role's Impact
Research how the Product Support Technology Integration Specialist role fits into the broader goals of Caterpillar. Be prepared to discuss how your contributions can help improve dealer operations and support sustainable growth across regions.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. Since this role involves working across different cultures and regions, strong communication skills will be key to your success.