At a Glance
- Tasks: Support customers and dealers with Caterpillar machines across Europe, ensuring top-notch service.
- Company: Join Caterpillar, a global leader in construction and mining equipment.
- Benefits: Enjoy competitive salary, 27 days leave, bonuses, and flexible benefits.
- Other info: Be part of a team dedicated to innovation and sustainability.
- Why this job: Make a real impact while travelling and building relationships in a dynamic environment.
- Qualifications: 4+ years in engineering or product support; strong communication and decision-making skills.
The predicted salary is between 57500 - 67500 € per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Building Construction Products (BCP) division has an opening working as a Machine Technical Service Representative. Working hands-on with customers and dealers, our Technical Representatives provide customer and dealer support on Caterpillar machines. They represent Caterpillar face to face, reviewing and resolving customer needs onsite and within Caterpillar dealer facilities. Technical Representatives have a direct bottom line impact on Caterpillar and dealer financial results. Leadership and technical aptitude partnered with strong decision making and customer service skills are this role’s key to success.
What You’ll Do:
- Represent Caterpillar at customer and dealer sites to understand customer needs and machine applications and performance.
- Travel to dealer locations to consult on product performance within assigned territory (across Europe, including, but not limited to, Italy, Spain, Portugal, France, Belgium, Poland, Romania and Balkans).
- Exercise strong decision-making skills, making judgements on complex products.
- Determine appropriate levels of support required for customer experience and peak product performance.
- Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth and process improvements.
- Help dealers achieve higher service quality working with industry sales representatives to develop total customer solutions.
- Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction.
- Liaison with Caterpillar Product Support Managers and Support Engineers for product enhancements and future developments.
- Educate/train dealers on Caterpillar product technical specifications.
- Stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs.
How You’ll be Successful:
- 4+ years of engineering or product support experience.
- Bachelor’s degree or equivalent years of professional experience.
- Ability to travel up to 50%.
- Fluent in English and one other European language preferred (French, Spanish, Polish, would be an asset).
- Good written and oral communications skills and the ability to articulate complex information in a simple and concise way.
- Excellent interpersonal and team working skills, with the ability to successfully build relationships with a diverse group of individuals.
- Self-starter with a demonstrated ability to manage own assignments.
- Dynamic, team player with initiative. Strong prioritization capability.
- Ability to quickly adapt to complex changes, execute with ambiguity and drive advancement within the Caterpillar dealer organization.
Additional Skills for Success (Desired Qualifications):
- Construction equipment technical experience.
- Knowledge of Caterpillar dealer network.
- Technical aptitude and strong computer software skills to work in a suite of online Caterpillar systems.
- Strong time management and organization skills.
- Ability to work collaboratively effectively and respectfully.
- Ability to read engineering designs.
- Experience with PowerBI.
- Knowledge and understanding of how CAT machines operate.
This position requires working onsite five days a week.
Contract: Permanent
Salary: £57,500-£67,500 depending on experience
Benefits: 27 days annual leave + bank holidays, 12% bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vision & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website.
Location: Desford, Leicestershire
Hours: 37.50
Travel: 50% European travel
Machine Technical Service Representative employer: Caterpillar
Caterpillar Inc. is an exceptional employer that prioritises the well-being and development of its employees, offering a dynamic work culture where innovation and collaboration thrive. As a Machine Technical Service Representative based in Desford, Leicestershire, you will benefit from competitive salaries, generous annual leave, and a comprehensive benefits package including a contributory pension scheme and flexible healthcare options. With a commitment to employee growth and sustainability, Caterpillar empowers you to make a meaningful impact while enjoying a fulfilling career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Machine Technical Service Representative
✨Tip Number 1
Get to know the company inside out! Research Caterpillar's values, products, and recent news. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. Personal connections can make a huge difference!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Caterpillar family. Don’t miss out!
We think you need these skills to ace Machine Technical Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your engineering or product support experience. Use keywords from the job description to show that you understand what Caterpillar is looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate how you've used them in past roles. Whether it's decision-making or customer service, give examples that reflect your ability to excel in this position.
Keep It Clear and Concise:When writing your application, be clear and concise. Caterpillar values good communication, so make sure you articulate your experiences in a straightforward manner.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. Don’t wait too long, as we start reviewing applications right away!
How to prepare for a job interview at Caterpillar
✨Know Your Stuff
Make sure you brush up on your technical knowledge about Caterpillar machines and their applications. Understand the products inside out, as you'll need to articulate complex information simply during the interview.
✨Showcase Your Customer Skills
Since this role is all about building relationships with customers and dealers, prepare examples of how you've successfully managed customer interactions in the past. Highlight your decision-making skills and how they positively impacted customer satisfaction.
✨Be Ready to Travel
With up to 50% travel involved, be prepared to discuss your flexibility and willingness to travel across Europe. Share any previous experiences that demonstrate your adaptability and how you manage time effectively while on the road.
✨Demonstrate Team Spirit
Caterpillar values teamwork, so come ready to discuss how you've collaborated with others in previous roles. Think of specific instances where you worked with diverse teams to achieve a common goal, showcasing your interpersonal skills.
