Overview
In this role, you support the Europe, Africa and Middle East region by applying product and application expertise to field sales and dealers to optimize prime product and work tool sales. You will participate in the New Product Introduction process, collect voice of the customer, and contribute to specifications and customer requirements. You’ll engage in competitive testing and analysis and lead HEXMC-related initiatives in EAME. You contribute to strategic planning and dealer effectiveness while shaping product adoption and value for customers.
Pay / Benefits
- 27 days annual leave + bank holidays
- up to 10% annual bonus
- Private Medical
- Vision & Dental schemes
- Share Scheme (50% Company Matched)
- Contributory Pension Scheme (Company contributes up to 10%)
Responsibilities
- Support sales execution with product and application expertise for field teams and dealers
- Develop and deliver product and application training to field reps, dealers and customers
- Conduct competitive performance studies and cost analyses for maintenance and repair
- Input to HEXMC NPI teams for next-gen product development
- Define and value new product features and technical specifications
- Provide industry trends based on customer data and benchmarking
- Respond to dealer queries promptly and manage dealer relationships
- Support territorial trade shows and represent Caterpillar for HEXMC products
- Arrange transportation for HEXMC units to Expos, training, and rentals
- Manage HEXMC loan accounts, order/configure new machines, and handle sale/disposal of existing units
- Create sales support materials
Key requirements
- Customer-focused decision making
- Knowledge of major products and services and their applications
- Strong analytical and critical thinking abilities
- Effective communication within teams, dealers, and customers
- Technical aptitude to explain machine performance and applications
- Value selling ability to differentiate offerings based on customer needs
- Experience within engineering, product groups, marketing, or sales support
- Broad knowledge of Caterpillar products and dealer operations
- Experience interacting with dealer networks
- Understanding of product configuration and impact on NPI activities
- Customer focus
- Effective communications
- Decision making and critical thinking
- Technical excellence in machine performance and applications
- Knowledge of product configuration and architecture
- NPI process understanding and involvement
Product Consultant in Desford employer: Caterpillar
Caterpillar Inc. is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where teamwork and innovation thrive. With competitive salaries, generous benefits including 27 days of annual leave, and opportunities for career advancement across various sectors, employees can build meaningful careers while contributing to sustainable community development. Located in a dynamic environment, Caterpillar fosters a sense of belonging through Employee Support Networks and flexible benefits, making it an ideal place for those seeking rewarding employment.
