Industry Sales & Service Rep in Desford

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you are joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.

Job Duties/Responsibilities may include, but are not limited to:

• Responsible for “selling the house” (integrated solutions).
• Meet/Exceed Business Plan Sales and Market Share targets for all machines, work tools and Customer Value Agreements at points of sale in the assigned territory.
• Accountable for the merchandising support budget for the assigned territory.
• Supporting dealers developing short term and long-term strategies to provide a strong value proposition for retail customers.
• Assisting dealers on demand and supply management targeting to have optimal pipeline on ground to achieve business goals.
• Supporting dealers in tender business by recommending the right combination of products & services fitting to the requirements and managing the pipeline to meet the deadlines.
• Supporting dealer and Caterpillar marketing teams to deliver tailor made campaigns to acquire new customers with low cost.
• Analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers.
• Supporting the Second Level Dealer Network Development and Retail Business Coverage Projects.
• Being a champion of safety in region.

Skills You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.
• Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Also Have:

• Excellent communication in English.
• Knowledge of Caterpillar products, merchandising programs, warranty practices and procedures.
• Current & proven track record of success in a (Internal or external) field representative role in construction equipment industry.
• Effectively work with others both internal and external and ability to work independently.
• Demonstrated the ability to work on increasingly more complex assignments.
• Demonstrated the ability to be a team player.
• Relevant degree or equivalent demonstrated work experience.
• Demonstrated ability to adapt change, creating & leading tactics matching market needs.
• Experience in creating roadmaps with dealers to achieve sustainable growth.
• Understanding of local customer trends / market needs and ability to provide supporting business cases for future product offerings.
• Experience in delivering basic product trainings to dealer sales team on ground.
• Experience in data analytics, aftermarket and digital would be desirable.
• Experience in direct sales and/or business development would be a plus.