At a Glance
- Tasks: Support complex technical issues and lead product improvement projects in power generation.
- Company: Join Caterpillar, a global leader in sustainable engineering solutions.
- Benefits: Competitive salary, bonus, generous leave, and flexible benefits.
- Other info: Opportunity for travel and hands-on experience in a dynamic environment.
- Why this job: Make a real impact on critical power solutions that support communities worldwide.
- Qualifications: Experience in power generation and strong problem-solving skills required.
The predicted salary is between 46329 - 52000 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
Salary/Grade: £46,329 - £52,000 per annum (depending on experience)
Location: Belfast, NI
Benefits:
- Up to 12% bonus
- 25 days annual leave plus bank holidays
- Contributory pension scheme - Caterpillar will double the employee's contribution up to 6%
- Contributory share scheme - Caterpillar will match 50% of the employee's contribution
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase
This position requires working on site 4.5 days a week.
About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more. We're committed to providing sustainable and reliable solutions to our customers.
The Opportunity: The Electric Power Division has an opening for a Product Support Engineer on the FG Wilson Product Support team. This position will support complex technical product problem resolution with FG Wilson Dealers globally to ensure customers receive the product performance, reliability, durability and availability they expect.
What You Will Do:
- Provide leadership and technical direction to resolve complex technical issues impacting the product and its integration to the customer system.
- Lead Continuous Product Improvement (CPI) projects to investigate and resolve product and process issues affecting FG Wilson product.
- Complete root cause analysis and develop interim and permanent corrective actions to resolve complex product health issues.
- Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies.
- Correct design flaws as needed.
- Evaluate production processes to identify defects in manufacturing and design.
- Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
- Write technical specifications and instructions to ensure product quality and performance.
- Track and manage the status of projects from inception to release.
- Support NPI (New Product Development) programs on behalf of the FG Wilson Product Support group.
- Prepare Technical Information Bulletins for Field Rework Programs containing technical and cost data on proposed or approved engineering changes.
- Inspect parts returned for warranty claims, give advice and guidance to other Service Engineers and Claims Technicians.
- Provide technical advice to dealer service personnel on products being followed and advise product groups on application problems.
What You Have:
- Progressive experience within the power generation industry.
- Strong knowledge of Electric Power products, product design, and product applications and related equipment.
- Technical Excellence: Ability to develop and provide solutions to significant technical challenges.
- Service Excellence: Ability to meet or exceed customer needs and expectations.
- Customer Focus: Ability to foster strong customer relationships via delivery on commitments.
- Relationship Management: Ability to establish and maintain healthy working relationships with all stakeholders across the business.
- Decision Making and Critical Thinking: Ability to accurately analyse situations and reach productive decisions.
- Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
- Problem Solving: Ability to apply knowledge of problem solving appropriately to diverse situations.
Additional information: There is up to 25% travel requirement for this role. This role requires 100% on site presence with hybrid not available.
What You Will Get: At Caterpillar, you'll have the opportunity to make a real impact by supporting critical power solutions used around the world.
NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Posting Dates: July 27, 2026 - August 10, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Product Support Engineer in Newtownabbey employer: Caterpillar (NI) Limited
Caterpillar Inc. is an exceptional employer that prioritises the well-being and growth of its employees at the Larne Headquarters. With a strong commitment to fostering a collaborative work culture, employees benefit from competitive salaries, generous bonuses, and ample annual leave, all while contributing to meaningful projects that shape sustainable communities. Join us to be part of a team that not only values your contributions but also invests in your professional development and personal success.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in Newtownabbey
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Product Support Engineer role you’re after at Caterpillar (NI) Limited.
✨Show Off Your Projects!
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✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Caterpillar (NI) Limited.
✨Apply Through Company Websites
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We think you need these skills to ace Product Support Engineer in Newtownabbey
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Product Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Caterpillar (NI) Limited a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Caterpillar (NI) Limited specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Caterpillar (NI) Limited
✨Brush Up on Core Engineering Principles
Before heading into the interview with Caterpillar (NI) Limited, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Caterpillar (NI) Limited want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
