At a Glance
- Tasks: Support complex technical issues and lead product improvement projects for electric power solutions.
- Company: Join Caterpillar, a global leader in sustainable power generation.
- Benefits: Competitive salary, bonus, generous leave, and flexible benefits.
- Other info: Opportunity for travel and hands-on experience in a dynamic environment.
- Why this job: Make a real impact on critical power solutions that support communities worldwide.
- Qualifications: Experience in power generation and strong problem-solving skills required.
The predicted salary is between 46329 - 52000 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
Salary/Grade: £46,329 - £52,000 per annum (depending on experience)
Location: Belfast, NI
Benefits:
- Up to 12% bonus
- 25 days annual leave plus bank holidays
- Contributory pension scheme - Caterpillar will double the employee's contribution up to 6%
- Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.
This position requires working on site 4.5 days a week.
About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more.
The Opportunity: The Electric Power Division has an opening for a Product Support Engineer on the FG Wilson Product Support team. This position will support complex technical product problem resolution with FG Wilson Dealers globally to ensure customers receive the product performance, reliability, durability and availability they expect.
What You Will Do:
- Provide leadership and technical direction to resolve complex technical issues impacting the product and its integration to the customer system.
- Lead Continuous Product Improvement (CPI) projects to investigate and resolve product and process issues affecting FG Wilson product.
- Complete root cause analysis and develop interim and permanent corrective actions to resolve complex product health issues.
- Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies.
- Correct design flaws as needed.
- Evaluate production processes to identify defects in manufacturing and design.
- Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
- Write technical specifications and instructions to ensure product quality and performance.
- Track and manage the status of projects from inception to release.
- Support NPI (New Product Development) programs on behalf of the FG Wilson Product Support group.
- Prepare Technical Information Bulletins for Field Rework Programs containing technical and cost data on proposed or approved engineering changes.
- Inspects parts returned for warranty claims, gives advice and guidance to other Service Engineers and Claims Technicians and warranty analysts.
- Provides technical advice to dealer service personnel on products being followed and advises product groups on application problems.
What You Have:
- Progressive experience within the power generation industry.
- Strong knowledge of Electric Power products, product design, and product applications and related equipment.
- Technical Excellence: Ability to develop and provide solutions to significant technical challenges.
- Service Excellence: Ability to meet or exceed customer needs and expectations.
- Customer Focus: Ability to foster strong customer relationships via delivery on commitments.
- Relationship Management: Ability to establish and maintain healthy working relationships with all stakeholders across the business.
- Decision Making and Critical Thinking: Ability to accurately analyse situations and reach productive decisions.
- Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
- Problem Solving: Ability to apply knowledge of problem solving appropriately to diverse situations.
Additional information: There is up to 25% travel requirement for this role. This role requires 100% on site presence with hybrid not available.
What You Will Get: At Caterpillar, you'll have the opportunity to make a real impact by supporting critical power solutions used around the world.
NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Posting Dates: July 27, 2026 - August 10, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Product Support Engineer in Belfast employer: Caterpillar (NI) Limited
Caterpillar Inc. is an exceptional employer that prioritises the well-being and growth of its employees at the Larne Headquarters. With a strong commitment to fostering a collaborative work culture, employees benefit from competitive salaries, generous bonuses, and ample annual leave, all while contributing to meaningful projects that shape sustainable communities. Join us to be part of a team that not only values your contributions but also invests in your professional development and personal success.
