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- Tasks: Lead technical support and problem resolution for electric power products.
- Company: Join Caterpillar, a global leader in sustainable solutions.
- Benefits: Competitive salary, bonus, flexible benefits, and generous leave.
- Other info: Dynamic team environment with opportunities for travel and growth.
- Why this job: Make a real impact on sustainable energy solutions and customer satisfaction.
- Qualifications: Degree in Engineering or relevant experience in power generation.
The predicted salary is between 46329 - 52000 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
Salary/Grade: £46,329 - £52,000 per annum (depending on experience)
Location: Larne
Benefits:
- Up to 12% bonus
- 25 days annual leave plus bank holidays
- Contributory pension scheme - Caterpillar will double the employee's contribution up to 6%
- Contributory share scheme - Caterpillar will match 50% of the employee's contribution
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase
This position requires working on site 4.5 days a week.
About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more.
The opportunity: The Electric Power Division has an opening for a Product Support Engineer on the Large Electric Power Service Engineering team. This position will support complex technical product problem resolution with Caterpillar Dealers to ensure customers receive the product performance, reliability, durability and availability they expect. You will lead Continuous Product Improvement (CPI) projects, provide remote and on-site support for the full range of diesel and gas electric power product and systems including generators, controls, cooling systems, enclosures and balance of plant.
What you will do:
- Provide leadership and technical direction to resolve complex technical issues impacting the product and its integration to the customer system.
- Lead Continuous Product Improvement (CPI) projects to investigate and resolve product and process issues affecting Caterpillar Electric Power product.
- Complete root cause analysis and develop interim and permanent corrective actions to resolve complex product health issues.
- Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies.
- Correct design flaws as needed.
- Evaluate production processes to identify defects in manufacturing and design.
- Modify designs to maximize production efficiency and product quality.
- Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
- Write technical specifications and instructions to ensure product quality and performance.
- Track and manage the status of projects from inception to release.
What you have:
- Education: Degree in an accredited Engineering curriculum or progressive experience within the power generation industry.
- Technical Excellence: Ability to develop and provide solutions to significant technical challenges.
- Service Excellence: Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Customer Focus: Ability to foster strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Relationship Management: Ability to establish and maintain healthy working relationships with all stakeholders across the business.
- Decision Making and Critical Thinking: Ability to accurately analyse situations and reach productive decisions based on informed judgement.
- Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
- Problem Solving: Ability to apply knowledge of problem solving appropriately to diverse situations.
Additional information: There is up to 25% travel requirement for this role.
About Caterpillar: Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.
Product Support Engineer in Antrim employer: Caterpillar (NI) Limited
Contact Detail:
Caterpillar (NI) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Antrim
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Caterpillar on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Caterpillar's products and services. Knowing their electric power solutions inside out will show you're genuinely interested and ready to contribute to their mission of building a better world.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves resolving complex technical issues, be ready to showcase your analytical thinking during interviews. Use real-life examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Caterpillar team.
We think you need these skills to ace Product Support Engineer in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience and skills that match the job description, especially in technical problem-solving and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit for our team at Caterpillar.
Showcase Your Technical Skills: Don’t forget to emphasise your technical expertise in power generation products or similar equipment. We want to see how you can tackle complex challenges and contribute to Continuous Product Improvement.
Apply Through Our Website: Remember to apply through our careers page! It’s the best way to ensure your application gets to us directly and shows you’re serious about joining our team.
How to prepare for a job interview at Caterpillar (NI) Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to power generation products and systems. Caterpillar is looking for someone who can tackle complex technical challenges, so be prepared to discuss your experience with diesel and gas electric power products.
✨Show Your Problem-Solving Skills
Be ready to share specific examples of how you've resolved complex customer complaints or technical issues in the past. Highlight your ability to conduct root cause analysis and implement corrective actions, as this will demonstrate your fit for the Product Support Engineer role.
✨Emphasise Teamwork and Communication
Caterpillar values strong relationships and effective communication. Be prepared to discuss how you've collaborated with others to achieve common goals and how you maintain open lines of communication with customers and stakeholders.
✨Demonstrate Customer Focus
Show that you understand the importance of meeting customer needs and exceeding their expectations. Share examples of how you've anticipated customer requirements and provided excellent service, as this aligns with Caterpillar's commitment to service excellence.