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- Tasks: Support sales by managing bids, resolving challenges, and aligning solutions with customer needs.
- Company: Caterpillar Inc. is a global leader in construction and mining equipment, committed to sustainability.
- Benefits: Enjoy 25 days annual leave, up to 12% bonus, and flexible benefits like health plans and EV car lease.
- Why this job: Join a team dedicated to building a sustainable future while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, customer focus, and ability to build relationships are essential.
- Other info: This role requires 5 days in the office and involves up to 20% travel.
The predicted salary is between 38000 - 47000 £ per year.
1 week ago Be among the first 25 applicants
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you\’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Career Area
Sales
Compensation Grade
23
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you\’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Title: Sales Support Consultant
Salary/Grade: £44,980 – £56,000 per annum (depending on experience)
Location: Larne
Benefits
- 25 days annual leave plus bank holidays
- Up to 12% bonus
- Contributory pension scheme – Caterpillar will double the employee\’s contribution up to 6%
- Contributory share scheme – Caterpillar will match 50% of the employee\’s contribution.
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.
There is a requirement of 5 days in the office a week.
About EPD
Caterpillar\’s Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more.
With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers.
We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations!
The opportunity
As the Sales Support Consultant, you will help shape business plans, identify growth opportunities, and resolve commercial challenges for our global customers. You’ll be instrumental in aligning Caterpillar’s capabilities with market demands and help our customers understand the full value of Caterpillar’s Electric Power Solutions.
Working within a team of Sales Support Consultants and Engineers, you will develop tailored outcomes for our customers to ensure their power needs are met. You will play a critical role in managing the end-to-end bid and tender process, ensuring Caterpillar’s proposals are aligned with customer needs.
What You Will Do
- Manage submission timelines and ensure all documentation is delivered accurately and on time.
- Support negotiations by providing technical and commercial justifications for the proposed solution.
- Responding promptly to inquiries, anticipate and understand customer needs to deliver tailored energy solutions that resolve business challenges. Build trust through open communication, consistent follow-through, and a commitment to continuous improvement.
- Engage effectively with global stakeholders across all levels of the organization. Working with internal customers, dealers and international customers.
- Help customers and dealers understand the long-term benefits of Caterpillar’s energy solution offerings and how they align with their own unique challenges.
What You Have
Customer Focus – Level Extensive Experience:
- Facilitates creation of the \’right\’ products and services to resolve customer business issues.
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Communicates and models the criticality of customer focus as an organizational strategy.
Effective Communications – Level Working Knowledge
- Ability to engage with stakeholder across all levels of the business globally.
- Strong writing capability through email and presentations.
Negotiating – Level Basic Understanding
- Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Utilises techniques for establishing rapport and building trust.
Relationship Management – Level Working Knowledge
- Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Provides prompt and effective responses to client requests and interactions.
- Alerts own team to problems in client satisfaction.
- Works with clients to address critical issues and resolve major problems.
Value Selling – Level Basic Understanding
- Ability to provide overall product/service \’value\’ and to differentiate support offerings that address clearly understood customer needs.
- Presents product, technology or service costs and benefits in reaction to prospect or customer requests.
- Action the benefits of value-based versus product selling.
- Presents documents of proposed product/service solutions to potential customers.
Additional Information
- There is up to 20% travel in this role.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. #CaterpillarNI
Caterpillar is an Equal Opportunity Employer.
Posting Dates
June 16, 2025 – June 30, 2025
The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Not ready to apply? Join our Talent Community.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Construction and Machinery Manufacturing
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Sales Support Consultant employer: Caterpillar Inc.
Contact Detail:
Caterpillar Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Consultant
✨Tip Number 1
Familiarise yourself with Caterpillar's Electric Power Division and its offerings. Understanding their products and services will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Caterpillar, especially those in sales or support roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview preparation.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships or resolved commercial challenges in the past. This will showcase your relevant experience and align with the key responsibilities of the Sales Support Consultant role.
✨Tip Number 4
Stay updated on industry trends and challenges related to electric power solutions. Being knowledgeable about current market demands will allow you to speak confidently about how Caterpillar can meet customer needs during your interview.
We think you need these skills to ace Sales Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Support Consultant position. Understand the key responsibilities and required skills, such as customer focus and effective communication.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your ability to manage submission timelines, support negotiations, and build strong customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your past experiences have prepared you for the challenges of the Sales Support Consultant position.
Highlight Soft Skills: In your application, emphasise soft skills such as emotional intelligence, humility, and openness to discovery. These traits are essential for thriving in the collaborative environment at Caterpillar.
How to prepare for a job interview at Caterpillar Inc.
✨Understand Caterpillar's Mission
Before the interview, take some time to research Caterpillar's mission and values. Understanding their commitment to sustainability and community building will help you align your answers with their goals, showing that you're a good fit for the company culture.
✨Demonstrate Customer Focus
As a Sales Support Consultant, customer focus is key. Prepare examples from your past experiences where you've successfully anticipated customer needs or resolved issues. This will demonstrate your ability to build strong relationships and deliver tailored solutions.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Be ready to discuss how you've engaged with stakeholders at various levels in previous positions. Practise articulating your thoughts clearly and concisely, as this will reflect your writing and presentation skills.
✨Prepare for Negotiation Scenarios
Since negotiation is part of the job, think of situations where you've had to negotiate successfully. Be prepared to discuss your approach and the techniques you used to establish rapport and build trust with clients or vendors.
