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- Tasks: Lead quality strategies and ensure product reliability at Caterpillar.
- Company: Caterpillar Inc. is a global leader in construction and mining equipment.
- Benefits: Enjoy 27 days leave, an 18% bonus, and flexible benefits like private health care.
- Why this job: Join a team dedicated to sustainability and building a better world.
- Qualifications: Experience in quality management and Six Sigma methodologies required.
- Other info: Full-time role based in Desford, Leicestershire with global travel opportunities.
The predicted salary is between 53500 - 65000 £ per year.
Quality Manager (BHL, CWL & Telehandler)
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Quality Manager (BHL, CWL & Telehandler)
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Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you\’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Career Area
Manufacturing
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you\’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Title: Quality Manager (BHL, CWL & Telehandler)
Salary: £63,500 – £78,000 depending on experience
Contract: Full time & permanent
Location: Desford, Leicestershire
The Opportunity
As the Quality Manager, you will lead the development and implementation of quality strategies, systems, and control plans to ensure product reliability and compliance. You will manage internal and external audits, drive continuous improvement initiatives, and embed Voice of the Customer (VoC) processes to translate customer feedback into measurable quality enhancements. This role is key to fostering a high-performance zero defect culture and delivering exceptional customer satisfaction.
What You Will Do
As the Quality Manager for BHL, CWL and TH products, you are accountable for, but not limited to:
- Developing quality assurance strategies, processes, guidelines, and control plans to ensure the quality and reliability of manufactured products.
- Recruiting, developing, and leading staff to achieve personal and organizational goals, while promoting a culture of zero defects and continuous improvement.
- Ensuring adherence to customer requirements and product/service specifications to meet or exceed customer expectations, including the implementation of Voice of the Customer (VoC) methodologies to translate customer feedback into actionable quality improvements.
- Managing quality audits analysing product development and manufacturing procedures to identify deviations and implement corrective actions.
NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
What You Can Demonstrate
- Planning & Problem Solving – Level: Extensive Experience Demonstrates effective planning techniques and ability to contribute to operational, tactical and strategic planning in support of the overall business plan, anticipating and adapting to changing priorities. Capable of monitoring progress, implementing countermeasures while capturing lessons learned to drive continuous improvement.
- Quality Management & Risk – Level: Extensive Experience Applies advanced knowledge of quality assurance tools and standards (e.g., Six Sigma, ISO 9000), interprets statistical results, and leads quality reviews. Skilled in identifying quality risks across the product lifecycle, contributing to crisis response, and aligning risk mitigation strategies with business objectives.
- Collaboration – Level: Extensive Experience: Fosters cross-functional collaboration by establishing shared goals, promoting inclusive communication, and enabling agile decision-making. Builds environments that support teamwork across diverse groups and functions.
What You May Have
- Qualified Six Sigma Black Belt methodologies, including Define, Measure, Analyse, Improve, Control (DMAIC) and Define, Measure, Explore, Develop, Implement (DMEDI)
- Proven successes demonstrated in New Product Introduction (NPI) and Supplier Quality
- Demonstrable knowledge of quality tools and techniques, including:
- Preventive: Caterpillar Quality Management System (CQMS), Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Modes and Effects Analysis (FMEA), Measurement Systems Analysis (MSA), and Customer Acceptance Validation (CAV) enabling processes (Torque, Weld, Leak-Free, Contamination, Electrical, Paint)
- Control: Control Plans, Standard Work, Incoming Quality Audit (IQA), Quality Gates (QG), In-Process Validation (IPV), Pre-Delivery Inspection (PDI), Pre-Delivery Audit (PDA), Quality Alerts and Holds
- Corrective: Built-In Quality (BIQ), STOP Process, Root Cause and Corrective Action (RCCA)
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
What You Will Get
One Company, Limitless Opportunities
Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.
Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It’s your time and talent, make it count.
Our Sustainability Commitment
Caterpillar has a long-standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment; help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.
Benefits: 27 days annual leave plus Bank holidays – opportunity to buy and sell, 18% Bonus, Car Allowance – £600pm, Contributory pension scheme – Caterpillar will double the employee\’s contribution up to 10%, Contributory share scheme – Caterpillar will match 50% of the employee\’s contribution, optional flexible benefits including access to private health and dental care plans, EV car lease etc.
Travel: Up to 10% (global).
Posting Dates
July 14, 2025 – July 25, 2025
Caterpillar is an Equal Opportunity Employer.
Not ready to apply? Join our Talent Community.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Quality Assurance
-
Industries
Construction and Machinery Manufacturing
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Quality Manager (BHL, CWL & Telehandler) employer: Caterpillar Inc.
Contact Detail:
Caterpillar Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager (BHL, CWL & Telehandler)
✨Tip Number 1
Familiarise yourself with Caterpillar's quality management systems and methodologies, such as Six Sigma and ISO standards. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to quality excellence.
✨Tip Number 2
Network with current or former employees of Caterpillar, especially those in quality management roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented quality improvement initiatives in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and impact on quality.
✨Tip Number 4
Stay updated on industry trends and challenges related to quality management in manufacturing. Being knowledgeable about current issues will allow you to engage in meaningful conversations during interviews and show that you're proactive about your professional development.
We think you need these skills to ace Quality Manager (BHL, CWL & Telehandler)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your experience in quality management, particularly with methodologies like Six Sigma and ISO standards. Use specific examples that demonstrate your ability to lead quality assurance strategies and manage audits.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for quality management and your alignment with Caterpillar's values. Mention how your skills can contribute to their mission of building a better world and improving customer satisfaction.
Highlight Relevant Experience: In your application, emphasise your extensive experience in planning, problem-solving, and collaboration. Provide concrete examples of how you've successfully implemented quality improvements and led teams towards zero defects.
Showcase Continuous Improvement Initiatives: Detail any continuous improvement initiatives you have led or been a part of. Explain how these initiatives have positively impacted product reliability and customer feedback, showcasing your ability to translate VoC into actionable quality enhancements.
How to prepare for a job interview at Caterpillar Inc.
✨Showcase Your Quality Management Expertise
Make sure to highlight your experience with quality assurance tools and methodologies, such as Six Sigma and ISO standards. Be prepared to discuss specific examples of how you've implemented these in previous roles to improve product reliability.
✨Demonstrate Problem-Solving Skills
Caterpillar values effective planning and problem-solving abilities. Prepare to share instances where you've successfully identified issues and implemented corrective actions, particularly in a manufacturing context.
✨Emphasise Collaboration and Team Leadership
As a Quality Manager, you'll need to foster cross-functional collaboration. Be ready to discuss how you've built strong teams and promoted inclusive communication in past roles, ensuring everyone is aligned towards common goals.
✨Prepare for Customer-Centric Discussions
Understanding the Voice of the Customer (VoC) is crucial for this role. Think about how you've translated customer feedback into actionable quality improvements and be prepared to discuss these experiences during the interview.
