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- Tasks: Lead product improvement projects and provide technical support for power generation products.
- Company: Join Caterpillar, a global leader in sustainable innovation and community building.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and flexible benefits.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real impact in the power generation industry while developing your skills.
- Qualifications: Degree in engineering or relevant experience in power generation.
The predicted salary is between 46329 - 52000 £ per year.
Location: Larne
Salary: £46,329 - £52,000 per annum (depending on experience)
Job Overview
When you join Caterpillar, you become part of a global team that cares not just about the work we do, but also about each other. We are makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation – we make it happen, with our customers, where we work and live. Together, we are building a better world so we can all enjoy living in it. This position requires working on site 4.5 days a week.
About the Electric Power Division (EPD)
The EPD offers integrated solutions, parts, and services to meet the needs of commercial and industrial electric power customers worldwide. It supports critical infrastructure such as hospitals, data centres, municipalities, and more. With a history of over 95 years, our team has world‑class expertise and a proven ability to adapt to changing demands.
Responsibilities
- Lead Continuous Product Improvement (CPI) projects and investigate product and process issues for Caterpillar Electric Power products.
- Provide remote and on‑site support for generators, controls, cooling systems, enclosures, and balance‑of‑plant.
- Lead issue investigation, root‑cause analysis, and develop interim and permanent corrective actions.
- Develop procedures and plans to ensure product quality, evaluate results, and identify functional deficiencies.
- Evaluate production processes to identify manufacturing and design defects, and modify designs to maximize efficiency and quality.
- Solicit and gather feedback to identify potential new products or improvements to existing products.
- Write technical specifications and instructions; track and manage project status from inception to release.
Qualifications
EducationDegree in an accredited engineering curriculum or progressive experience within the power generation industry.
Technical ExcellenceAbility to develop and provide solutions to significant technical challenges. Technical aptitude with power generation products, engines, or similar industrial equipment.
Service ExcellenceAbility to meet or exceed customer needs and expectations. Experience resolving complex customer complaints for power generation products or similar equipment.
Customer FocusBuild strong customer relationships via delivery on commitments, open communication, and ongoing feedback. Anticipate customer needs and proactively meet or exceed expectations.
Relationship ManagementEstablish and maintain healthy working relationships with all stakeholders. Provide prompt and effective responses to client requests.
Decision Making & Critical ThinkingAccurately analyse situations and reach productive decisions based on informed judgement.
Effective CommunicationsTransmit, receive, and interpret ideas accurately through appropriate communication behaviours. Build trust with customers and influence win‑win outcomes.
Problem SolvingApply problem‑solving knowledge appropriately to diverse situations.
Benefits
- Up to 12% bonus
- 25 days annual leave plus bank holidays
- Contributory pension scheme – Caterpillar will double the employee’s contribution up to 6%
- Contributory share scheme – Caterpillar will match 50% of the employee’s contribution
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase
Travel
There is up to 25% travel requirement for this role.
Equal Opportunity Statement
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Product Support Engineer in Larne employer: Caterpillar Inc.
Contact Detail:
Caterpillar Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Larne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Caterpillar on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to product support and problem-solving. We should also think of examples from our past experiences that showcase our technical skills and customer focus.
✨Tip Number 3
Showcase our passion for continuous improvement! During interviews, we can discuss how we've tackled challenges in previous roles and how we can bring that mindset to Caterpillar's Electric Power Division.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Caterpillar team.
We think you need these skills to ace Product Support Engineer in Larne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience in power generation and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Caterpillar. Let us know what makes you the perfect fit for our team.
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We love seeing candidates who can think critically and solve problems effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Caterpillar Inc.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to power generation products and engineering principles. Caterpillar values technical excellence, so be prepared to discuss specific challenges you've faced and how you solved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about situations where you led investigations or developed corrective actions. This will demonstrate your ability to think critically and make informed decisions.
✨Customer Focus is Key
Caterpillar places a strong emphasis on service excellence. Be ready to share experiences where you exceeded customer expectations or built strong relationships. Highlight your communication skills and how you anticipate customer needs.
✨Be Ready for Team Dynamics
Since this role involves working closely with various stakeholders, think about how you've managed relationships in previous roles. Prepare to discuss how you maintain open communication and collaborate effectively with others to achieve common goals.