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For Companies At a Glance
- Tasks: Lead a team to optimise fleet management and enhance customer satisfaction.
- Company: Join Caterpillar, a global leader in construction and mining equipment.
- Benefits: Enjoy competitive salary, generous leave, bonuses, and health schemes.
- Why this job: Make a real impact while building a sustainable future with innovative solutions.
- Qualifications: Experience in customer support and strong relationship management skills.
- Other info: Dynamic role with travel opportunities across the UK and Ireland.
The predicted salary is between 64000 - 76000 ÂŁ per year.
Overview
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you\’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Career Area: Product Support
Job Description: Caterpillar’s Job Site Solutions (JSS) group, part of the Resource Industries Sales, Services and Technology division, is currently seeking a Fleet Management Supervisor. In this role you will be responsible for leading a team of Fleet Managers through the fulfillment of multiple customer-specific contractual commitments, in a profitable manner. These commitments include specific deliverables in equipment management, production optimization, safety, sustainability, and financial performance. You will work directly with customer executive management, plant management, and various levels of dealer personnel. The Fleet Management Supervisor has primary responsibility for managing the assigned Fleet Management team, the team’s Customer and Dealer partnerships, Dealer profitability results, in addition to directly managing some Fleet Management agreements as assigned.
What You Will Do
- Support, development, and supervision of Fleet Managers to provide the best customer experience possible.
- Oversight of the EPP Compliance Management program
- Achieving alignment of various parties at Caterpillar, Dealers, and key end-user personnel.
- Developing and maintaining internal and external relationships necessary to effectively execute Fleet Management objectives
- Partnering with Dealer personnel to direct the day-to-day activity related to contractual commitments at each site contract
- Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of Caterpillar and Dealer Capability
- Providing a clear vision for success and driving high levels of execution to achieve commitments through deep subject matter expertise in equipment management, production optimization, safety, sustainability, and financial structuring
- Providing and applying solutions to problems in a customer-working environment
- Working with Caterpillar Product Groups and other internal Business Units to completely understand the technical and operational capabilities of our equipment, technology, and services
- Creating innovative new value-added capabilities to improve site operations in a manner that Caterpillar and Dealers can grow profitability and reduce risk
- Other duties as required by adapting business needs
What You Can Demonstrate
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organisational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Top Candidates Will Also Have
- Extensive Customer/Dealer/Field Product Support Experience
- Working knowledge of technology products, financial products, machine lifecycle and economics, product support, condition monitoring, labor relations, safety, and environment operations
- Superior relationship building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel
- Understanding of Caterpillar Dealer coverage and operations
- Demonstrated deep subject matter expertise and experience in the management of equipment fleets or direct responsibility for maintenance & repair contract management
- Deep product knowledge, application experience with equipment and production technologies, and the ability to successfully manage contracts to profitability
What Caterpillar Will Do For You
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance and the growth opportunities you expect with a Fortune 100 company. Your power drives our success and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
Job Details
- Job Title: Fleet Management Supervisor
- Salary: ÂŁ75,000-ÂŁ90,000 depending on experience
- Benefits: 27 days annual leave + bank holidays, Up to 20% bonus, Private Medical, Healthcare, Vision & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Company contributes up to 10%), Free Car Parking, Caterpillar Advantage website
- Location: Solihull – office based when not travelling
- Contract: Permanent
- Travel: Up to 50% travel required covering UK & Ireland
- Job Reference: R0000321474
CATERPILLAR BCP UK
Caterpillar is a World Leader in Construction and Mining Equipment—creating innovative, cutting-edge products and services that help our Customers “Build A Better World”. With that level of impact comes the platform to “Care for the World, we work in”. That’s why we lead sustainable, green initiatives to preserve the Environment and help reduce Poverty with the Caterpillar Foundation and stay involved in the communities we help to build.
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Fleet Management Supervisor employer: Caterpillar Inc.
Contact Detail:
Caterpillar Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Management Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Fleet Management Supervisor role.
✨Tip Number 2
Prepare for those interviews by researching Caterpillar and understanding their values. We want you to show how your experience aligns with their mission of building a better world. Tailor your answers to reflect their focus on customer satisfaction and sustainability.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. We suggest focusing on your problem-solving skills and how you’ve successfully managed teams in the past, as these are key for the Fleet Management Supervisor position.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way. We recommend reiterating your enthusiasm for the role and how you can contribute to Caterpillar’s goals. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Fleet Management Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fleet Management Supervisor role. Highlight your experience in customer service, team management, and any relevant technical expertise that aligns with what Caterpillar is looking for.
Showcase Your Problem-Solving Skills: Caterpillar values problem solvers, so don’t shy away from sharing examples of how you've tackled challenges in previous roles. Use specific situations where you’ve made a positive impact on customer satisfaction or operational efficiency.
Communicate Clearly: Effective communication is key! Ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to make it easy for the hiring team to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Caterpillar team!
How to prepare for a job interview at Caterpillar Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Caterpillar's products and services, especially in relation to fleet management. Brush up on the technical aspects and be ready to discuss how you can leverage this knowledge to optimise production and enhance customer satisfaction.
✨Showcase Your Leadership Skills
As a Fleet Management Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to support and develop others while achieving business goals. Highlight your experience in building strong relationships with customers and dealers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Caterpillar values innovative solutions, so think about how you can apply your problem-solving skills to improve site operations and meet contractual commitments.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain complex ideas in simple terms, as you'll need to communicate with various stakeholders, from executive management to field personnel.
