At a Glance
- Tasks: Manage customer orders and ensure timely delivery of Small Drivetrain parts.
- Company: Join a leading company in supply chain and logistics with a focus on innovation.
- Benefits: Enjoy 27 days annual leave, a bonus, and a contributory pension scheme.
- Other info: Work in a dynamic environment with opportunities for career growth.
- Why this job: Be the key player in optimising order management and enhancing customer satisfaction.
- Qualifications: Strong analytical skills and experience with planning systems like SAP or Excel.
The predicted salary is between 41500 - 55000 € per year.
The Opportunity
As a Demand & Orders Analyst, you will own all original equipment manufacturer customer orders for Small Drivetrain parts, driving on-time, in-full delivery. You’ll manage day-to-day order and sales activity, maintain accurate demand data, identify and elevate risks early, and clearly communicate customer commitments. The role focuses on optimising internal resources while retaining the flexibility needed to meet customer requirements in a timely and cost-effective way.
Responsibilities
- Own and control all new original equipment manufacturer sales orders, coordinating required actions with internal teams and external suppliers to ensure smooth fulfilment.
- Manage customer priorities, including back orders and compliance-related queries, ensuring timely resolution and clear communication.
- Act as the primary customer contact and escalation point, resolving issues quickly and maintaining strong customer relationships.
- Assess constraints and risks against the sales plan, clearly communicating impacts and mitigation actions to the Commercial Manager.
- Monitor order status, inventory levels, and key supply chain performance metrics, including Customer Shipping Performance, producing regular reports to support business reviews.
- Develop and maintain annual aftermarket customer price lists, reviewing with the Commercial Manager and managing updates throughout the year.
What You Can Demonstrate
- Demand Management: Own and maintain accurate customer demand and forecast data, planning and prioritising workload to manage back orders and past-due demand while ensuring delivery commitments are met.
- Analytical Thinking: Analyse demand, order, and supply data in a structured and precise way to identify trends, constraints, and risks, using insights to support informed, fact-based decisions.
- Problem Solving: Identify and investigate order and demand-related issues, organising information accurately, applying root cause analysis to resolve problems and escalating appropriately where required.
- Effective Communication: Communicate clearly and accurately with customers and internal stakeholders, coordinating actions and timelines to manage inquiries, align expectations, and resolve escalations efficiently.
What You May Have
- Confident using planning and ERP systems (e.g., SAP, MFG Pro, MRP) and Excel (including pivots and lookups) to manage demand, orders, and supply chain visibility.
Benefits
- 27 days annual leave plus bank holidays, opportunity to buy additional holiday, 10% bonus, contributory pension scheme with double employee contribution up to 10%, contributory share scheme with 50% match of employee contribution, Employee Support Networks, optional flexible benefits including access to private health and dental care plans, EV car lease options.
Travel
Travel up to 5% of time. This position requires working onsite five days a week.
Equal Opportunity Statement
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Demand & Orders Analyst (Order Management) in Desford employer: Caterpillar Inc.
Caterpillar is an exceptional employer located in Desford, Leicestershire, offering a dynamic work environment where employees can thrive in their roles as Demand & Orders Analysts. With a strong focus on employee growth, the company provides comprehensive benefits including generous annual leave, a contributory pension scheme, and opportunities for flexible working arrangements. The collaborative culture fosters innovation and problem-solving, ensuring that every team member plays a vital role in delivering outstanding customer service while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Demand & Orders Analyst (Order Management) in Desford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to demand management and order analysis. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your analytical thinking! Bring examples of how you've used data to make decisions or solve problems in past roles. This will demonstrate your ability to handle the demands of the Demand & Orders Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Demand & Orders Analyst (Order Management) in Desford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Demand & Orders Analyst role. Highlight your experience with order management, demand forecasting, and any relevant analytical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us optimise our supply chain processes. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you’ve successfully resolved issues in order management or demand planning. We love seeing how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Caterpillar Inc.
✨Know Your Numbers
As a Demand & Orders Analyst, you'll be dealing with data all the time. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Think about specific examples where you identified trends or resolved issues using data.
✨Master the Art of Communication
Effective communication is key in this role. Prepare to demonstrate how you've successfully managed customer relationships and resolved escalations. Have a couple of stories ready that showcase your ability to communicate clearly and coordinate actions with both customers and internal teams.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss challenges you've faced in order management and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you applied root cause analysis to resolve problems efficiently.
✨Familiarise Yourself with Tools
Since the job mentions planning and ERP systems like SAP and Excel, make sure you're comfortable discussing your experience with these tools. If you have specific examples of how you've used them to manage demand or orders, bring those to the table to show your technical proficiency.
