Bi-lingual Customer Services Representative

When you join Caterpillar, you are joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world.

As a Customer Service Representative, you will be the first line of support for our customers—providing fast, clear, and friendly assistance. You will coordinate services, resolve issues, and offer recommendations that help solve our customer's toughest challenges.

What You Will Do

• Execute core customer service processes and manage customer accounts.
• Communicate directly with our customers to build strong, positive customer relationships, and provide an exceptional customer experience.
• Resolve customer enquiries with accuracy, clarity, professionalism, and empathy.
• Communicate directly with both Dutch and English‐speaking customers to support our customers and business.
• Investigate issues and provide resolutions for our customers and business partners.
• Interpret, analyse, and process data to support effective decision‐making.
• Maintain detailed, compliant customer communication records.
• Collaborate with a broad range of teams to support our customers and partners.

You Will Thrive In This Role If You Can

• Bring a strong customer‐back mindset, helping solve our customers' toughest challenges.
• Act with urgency and initiative, taking a proactive approach to enquiries.
• Listen with intent, seeking to understand our customers' businesses.
• Approach issues with a structured, logical approach to problem solving.
• Communicate openly, clearly, and respectfully with different audiences.
• Demonstrate analytical thinking, using data and insights to guide decisions.
• Show accuracy and attention to detail in every interaction and record.
• Manage your priorities confidently, balancing multiple tasks without losing quality.
• Think critically and make informed, considered decisions.
• Maintain positive, professional relationships built on trust and reliability.

Must Haves

• Fluent in both written and verbal communication in English and Dutch.

What will Caterpillar do for you?

• Salary: £34,237.00 – 54,780.00.
• Contract: Permanent.
• Hours: In office Monday - Friday, full time 37.5 hours.
• Benefits include 24 days annual leave increasing with service to 30 days, 9% performance bonus (Paid quarterly), Green Car Scheme, Share Scheme, Non‐contributory Pension Scheme 10%, Private Medical Insurance, Dental and Vision Scheme, Life Insurance, Travel: up to 10%.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Visa sponsorship is available for eligible applicants.