At a Glance
- Tasks: Support the sales team by managing customer inquiries and enhancing their experience.
- Company: Join Caterpillar, a global leader in building sustainable communities.
- Benefits: Enjoy 24 days annual leave, performance bonuses, and private medical insurance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that shapes the future and makes a real impact.
- Qualifications: Customer service skills and a growth mindset are essential.
The predicted salary is between 29013 - 37717 £ per year.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
Career Area: Sales
Role Definition: Performs administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.
What You Will Do:
- Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
- Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams.
- Maintaining database and updating records of contacts, accounts and orders as required.
- Monitor, prioritize and track status of orders to provide updates to customers.
Skill Required:
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques.
- Effective Communications: Understanding of effective communication concepts, tools and techniques.
- Relationship Management: Knowledge of relationship management techniques.
- Account Management: Knowledge of account management.
- Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services.
Top Candidates Will Bring:
- Financial Products Knowledge: Developing foundational knowledge of financial products within banking, leasing, or finance.
- Relationship Management: Developing foundational experience in building relationships with customers, dealers, and internal partners.
- Sales Experience: Experience in sales or customer-facing environments.
- Growth Mindset & Initiative: Demonstrates a self-starter mindset with strong curiosity to learn.
Salary: £29,013.00 - £37,717.00
Contract: Permanent.
Hours: In office Monday - Friday, full time 37.5 hours.
Benefits:
- 24 days annual leave increasing with service to 30 days
- 8% performance bonus (Paid quarterly)
- Green Car Scheme
- Share Scheme
- Non-contributory Pension Scheme
- 10% Private Medical Insurance
- Dental and Vision Scheme
- Life Insurance
This position requires working onsite five days a week. Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Associate Sales Support Representative employer: Caterpillar Inc.
Caterpillar Inc. is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are valued not just for their contributions but also as individuals. With a strong focus on employee growth, the company offers extensive benefits including generous annual leave, performance bonuses, and comprehensive health insurance, all while providing opportunities to engage in meaningful work that shapes sustainable communities. Located in a dynamic environment, Caterpillar empowers its team members to innovate and build relationships, making it an ideal place for those seeking a rewarding career in sales support.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Sales Support Representative
✨Tip Number 1
Get to know the company inside out! Research Caterpillar's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer focus and relationship management, make sure you can clearly express your thoughts and ideas. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Associate Sales Support Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the job description. Highlight your customer focus, relationship management, and any relevant sales experience to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role at Caterpillar. Share specific examples of how you've demonstrated the skills mentioned in the job description, like effective communication and decision-making.
Showcase Your Growth Mindset:We love candidates who are eager to learn and grow! In your application, mention any instances where you've taken initiative or sought out new challenges. This will help us see your potential for development within the company.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Caterpillar Inc.
✨Know Your Customer Focus
Before the interview, brush up on customer service principles and how they apply to Caterpillar's mission. Be ready to share examples of how you've prioritised customer needs in past roles, as this will show your alignment with their values.
✨Showcase Your Relationship Management Skills
Prepare to discuss specific instances where you've built strong relationships with clients or colleagues. Think about how you can demonstrate your ability to maintain healthy working relationships, as this is crucial for the role.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with current trends and challenges in the industry Caterpillar operates in. Being able to speak knowledgeably about these topics will impress the interviewers and show that you're proactive in understanding the business landscape.
✨Exhibit a Growth Mindset
Be prepared to talk about how you've taken initiative in your previous roles to learn new skills or tackle challenges. Caterpillar values a growth mindset, so sharing your experiences in this area will resonate well with them.
